Patients' Satisfaction with Their Health Care Earns Good Score for 'Happiness'

South Wales Echo (Cardiff, Wales), June 12, 2015 | Go to article overview

Patients' Satisfaction with Their Health Care Earns Good Score for 'Happiness'


Byline: David Deans Senedd Correspondent david.deans@walesonline.co.uk

SATISFACTION with the standard of care in the Welsh NHS remains high, according to analysis of a government-backed "happiness" survey.

The National Survey for Wales 2014/15 - which interviewed 14,000 people across the country and cost PS1.2m - found that 91% of people were satis-fied with the care they received from their GP at their last visit, and 92% of people were satisfied with the care they received at their last appointment at an NHS hospital.

The survey said 90% were satisfied with the overall service they received from the emergency ambulance service, and 79% were satisfied with the time they had to wait for the ambulance to arrive.

Overall satisfaction ratings, when people were asked to place it on a scale of 0-10, for health services was 6.3 and education services 6.6.

But levels of satisfaction with the Welsh Government's overall performance appeared to be middling - with people giving an average score of 5.6 out of 10 when asked how satisfied they are.

Statisticians say this is not significantly different from 2012/13 and 2013/14, although slightly down from the score in those years of 5.8.

Finance and Government Business Minister Jane Hutt said in interview that the health figures are a "positive endorsement... of our Welsh National Health Service. It puts the record straight and represents what people feel and experience day in, day out in our National Health Service. She said it reflects what many elected representatives and ministers hear.

She said: "It's a strong endorsement of our staff who have felt the pressure with very vindictive attacks, political attacks on the Welsh Health Service.

"I hope this helps politicians, particularly in the opposition, to see how people revere the Welsh National Health Service.

"I hope it does actually put things back in perspective."

On the Welsh Government's own rating, she said: "It's important for us to be judged on the public services that we fund.

"Considering that we've had 8% cuts in real terms over the past five years this... is pretty encouraging."

She pointed to a UK Government score of 4.1 in the European Social Survey 2012 as a comparison for the Welsh Government rating.

She added that the rating showed "we are doing a very good job in very dif-ficult circumstances".

As well as satisfaction with public services the survey also looked at social trends - such as in the use of the internet. …

The rest of this article is only available to active members of Questia

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Buy instant access to cite pages or passages in MLA 8, MLA 7, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

(Einhorn 25)

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Note: primary sources have slightly different requirements for citation. Please see these guidelines for more information.

Cited article

Patients' Satisfaction with Their Health Care Earns Good Score for 'Happiness'
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Help
Full screen
Items saved from this article
  • Highlights & Notes
  • Citations
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

matching results for page

    Questia reader help

    How to highlight and cite specific passages

    1. Click or tap the first word you want to select.
    2. Click or tap the last word you want to select, and you’ll see everything in between get selected.
    3. You’ll then get a menu of options like creating a highlight or a citation from that passage of text.

    OK, got it!

    Cited passage

    Style
    Citations are available only to our active members.
    Buy instant access to cite pages or passages in MLA 8, MLA 7, APA and Chicago citation styles.

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

    1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

    Cited passage

    Thanks for trying Questia!

    Please continue trying out our research tools, but please note, full functionality is available only to our active members.

    Your work will be lost once you leave this Web page.

    Buy instant access to save your work.

    Already a member? Log in now.

    Search by... Author
    Show... All Results Primary Sources Peer-reviewed

    Oops!

    An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.