Patient Satisfaction with NHS Care Keeps Rising; A Detailed Audit of Wales' Health Care Standards Surveyed Everything from Pain Management to Patient Hygiene. Here's What It Found

Western Mail (Cardiff, Wales), June 29, 2015 | Go to article overview

Patient Satisfaction with NHS Care Keeps Rising; A Detailed Audit of Wales' Health Care Standards Surveyed Everything from Pain Management to Patient Hygiene. Here's What It Found


Byline: DR JEAN WHITE COLUMNIST

WALES is the only nation in the UK to conduct an in-depth, country-wide assessment of the quality of health provided.

The results of the Fundamentals of Care audit are now in for 2014 and I'm pleased that they show that patient satisfaction with the care they receive is continuing to improve.

The audit combines a survey of patient experience (over 6,600 surveyed), a staff survey and an operational audit which measures the delivery of care and assesses how care standards are delivered.

The audit measures a range of care standards, including safety, alleviating pain, preventing pressure sores and rest and sleep for patients being cared for in Welsh hospitals.

Patients reported they were happy with the care they received to alleviate pain and provide comfort, and 99% said they felt safe when receiving care.

The operational audit results also showed an overall improvement, from 84% compliance in 2013 to 88%, with a 13% improvement in the sleep, rest and activity standard.

There is nowhere else in the UK where such a detailed review of care standards is conducted in this way.

In the Welsh Government we are committed to improving the quality care that is provided in Wales, and I want to thank nursing staff - these results show real improvements.

For example, previous reports demonstrated a need to improve standards for caring for patients' oral health and hygiene and we have worked with the NHS on this - the audit report this year shows an improvement of 16%.

We know there is work to be done to improve screening and care planning for patients with dementia, but the Minister has already set health boards the target of ensuring 50% of NHS staff have dementia awareness training by next year.

The audit scores for foot care have improved since the 2013 audit but we can do more, and we are introducing a new foot care assessment tool in August.

The audit measures care across twelve standards, including how well staff communicate and provide information, work done on preventing pressure sores, promoting independence, ensuring comfort and alleviating pain. …

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