Health Board Told to Apologise after 'Catalogue of Failings' in Care of Cancer Patient

Western Mail (Cardiff, Wales), October 14, 2015 | Go to article overview

Health Board Told to Apologise after 'Catalogue of Failings' in Care of Cancer Patient


THE care of a terminally-ill patient at a North Wales hospital was "wholly inadequate" following a "catalogue of failings", the Public Services Ombudsman for Wales has concluded.

A complaint was made to the ombudsman by the widow of a cancer patient, known in the report as "Mr P", about the care he received in the final weeks of his life at Ysbyty Glan Clwyd in Denbighshire. An investigation found that the clinical treatment offered to Mr P was "not reasonable" compared with other treatments which could have prolonged his life.

The report also concluded that Mr P was discharged home without proper arrangements in place - a process which lacked effective communication with both Mr and Mrs P and raised serious concerns surrounding his controlled medication.

It was also found that Mrs P had to wait longer than was reasonable for Betsi Cadwaladr University Health Board to respond to their complaint.

The health board has now been told to send a written apology to Mrs P and offer her PS3,000 for her distress, time and trouble in pursuing her grievances.

Nick Bennett, Public Services Ombudsman for Wales, said: "This investigation has identified a catalogue of failings that I am extremely concerned about. Quite clearly, aspects of this patient's care have been wholly inadequate. …

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Health Board Told to Apologise after 'Catalogue of Failings' in Care of Cancer Patient
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