ISM Announces 2016 Award Winners

Policy & Practice, October 2016 | Go to article overview

ISM Announces 2016 Award Winners


A major highlight of this year's 49th Annual IT Solutions Management (ISM) conference was the Recognition Awards. Winners were announced and awards presented during a special luncheon on September 19. These awards recognize the outstanding work state and local governments are doing--using technology to make a difference in human service programs. The awards are divided into four categories:

Innovation in Service Delivery recognizes the innovative use of technology to enhance and expand service delivery. Human services are being delivered in nontraditional places and these new options would not be possible without the intelligent application of information technology.

The winner is the County of Los Angeles, Department of Children and Family Services' Mobile Client Portal Project. The Mobile Client Portal (MCP) Project is a mobile web application designed and developed to give Los Angeles County children's social workers (CSWs) easy, safe, and secure access to children's records regardless of location--in the office or in the field, conducting a family visit or an investigation. The MCP application gives CSWs the flexibility to be more productive and efficient by allowing electronic forms and signatures, automated capturing of notes, and the ability to upload photos directly. Implementation of the MCP allows CSWs more time with clients and helps to ensure and improve child safety, permanency, and service.

Application of New Technologies recognizes the use of emerging technologies in human service organizations, both state and local. New technologies include those that have either recently come into the marketplace or were not previously used in the human service field.

The winner, from the city of Toronto, Canada, is WoodGreen Community Services Housing Opportunities and Marketplace Exchange (H.O.M.E.) Project. The H.O.M.E Project created a secure portal and application to match refugees entering Canada with vitally needed assistance, including housing, goods, and services. By leveraging a combination of technology platforms and solutions, it was possible to have the application ready in four weeks, which provided thousands of refugees with immediate access to critical services.

Collaboration Across Boundaries recognizes the use of technology to support collaboration and/or integration that crosses traditional program or organizational boundaries. It is increasingly being recognized that in order to be effective, human service programs must be better coordinated with each other as well as with other programs, such as criminal justice or education.

The award winner is the New Hampshire Department of Health and Human Services Long Term Services and Supports Medical Determination Digital 360 Workflow Project, which designed and streamlined digital end-to-end workflow that orchestrates tasks and handoffs in real-time with transparency across all stakeholders. …

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