Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement

By Wiley, Deborah Lynne | Online Searcher, November-December 2016 | Go to article overview

Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement


Wiley, Deborah Lynne, Online Searcher


***

Library Service Design: A LITA

Guide to Holistic Assessment, Insight, and Improvement

By Joe J. Marquez and Annie Downey

ISBN: 978-1-4422-6385-7 (ebook)

Published: 2016

Pages: 144

Price: $41.99 (ebook)

Available from: Rowman & Littlefield

Publishers, 4501 Forbes Blvd., Suite 200, Lanham, MD 20706; rowman.com

[ILLUSTRATION OMITTED]

Library service design is both a mindset and a methodology, according to the authors. This book helps you to look at everything your library does as a service to discover how all those services intersect with each other and impact your users. The goal is to make a better overall user experience.

The authors are both librarians at Reed College Library in Portland, Ore. This book stems from their experiences implementing a service design mentality at their academic library. They have spent quite a few years studying and implementing the ideas and have condensed their knowledge into this practical book.

The book is divided into six chapters. The first two explain what service design is and why it is needed in a library. Chapters three and four describe service design in practice and present 10 tools or methodologies for implementing it in your library. …

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