Chapter 6: Knowledge Base Profiles

By Wilson, Kristen | Library Technology Reports, August-September 2016 | Go to article overview

Chapter 6: Knowledge Base Profiles


Wilson, Kristen, Library Technology Reports


The current knowledge base market includes a wide range of proprietary and open-source products. Proprietary products usually support a wide range of library services, including management and discovery tools. These profiles attempt to capture a snapshot of the current knowledge base landscape and describe the functionality associated with products. Each supplier included responded to a short profile questionnaire provided by the author.

Some knowledge base providers were unavailable to complete the questionnaire, resulting in a few major products being omitted from the following list. These include the SFX Knowledge Base from Ex Libris; the Innovative Central Knowledge Base from Innovative Interfaces, Inc.; and JournalFinder from W. T. Cox.

Commercial Knowledge Bases

EBSCO Integrated Knowledge Base

ORGANIZATION NAME

EBSCO Information Services (https://www.ebsco.com)

ORGANIZATION DESCRIPTION

EBSCO is a leading producer and provider of content and services serving the needs of researchers from libraries of all types and sizes. EBSCO has developed an end-to-end open discovery services platform around EBSCO Discovery Service that supports all content types, features advanced search logic, delivers discovery and holdings management tools, and ensures extensibility with an array of third-party applications. The platform streamlines staff functionality that directly impacts the user, with the EBSCO Integrated Knowledge Base playing a key role in supporting features such as holdings management, publication searching and browsing, OpenURL and direct linking to full-text, e-resource management, consolidation of COUNTER statistics, analysis, reporting, and in-workflow decision support.

NUMBER OF USERS

4,200 customers are using products that rely on the EBSCO Integrated Knowledge Base.

SERVICES SUPPORTED BY THE KNOWLEDGE BASE

* OpenURL link resolver

* publication browse

* discovery service

* Google Scholar/PubMed holdings update services

* KBART-1 and KBART-2 holdings exports

* MARC records service

* usage consolidation

* e-resource management

DISTINCTIVE FEATURES

The EBSCO Integrated Knowledge Base is truly a global knowledge base representing over 10,000 databases and packages from over 1,400 providers. The integrated nature of the knowledge base with its identifier mappings allows EBSCO to automate holdings management for databases, e-journals, e-packages, and e-books ordered through EBSCO. Financial information, license terms, and access and registration information are also automatically updated for e-journals and e-packages ordered through EBSCO.

The same integration allows EBSCO to offer in workflow decision support by providing access to COUNTER statistics, cost-per-use information, and analytics within the subscription workflow.

The link resolver and discovery service leverage an article-level knowledge base of over 120 million article links to offer a first-of-its-kind direct linking technology (introduced in 2001) that provides confirmed direct links to subscribed content, greatly improving the quality of linking and combatting a common problem of link resolvers where poor quality data on OpenURLs compromise link quality. This same technology allows EBSCOhost and EDS to provide access to more of the library's collection by integrating direct links to subscribed content into search results.

FUTURE DEVELOPMENT PLANS

EBSCO continues to focus development efforts on improving and expanding our knowledge base-related services. Future plans include

* improving librarians' user experience by offering a single interface for managing, reporting, and analyzing holdings, usage, licenses, and e-resource data

* expanding cost-per-use analysis and analytics to cover the entire collection

* supporting more COUNTER reports

* creating open integration with ILS systems to allow EBSCO and ILS partner systems to operate as one

Gold Rush

ORGANIZATION NAME

Colorado Alliance of Research Libraries (www. …

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