How Health Services Are Improving for Patients; Maintaining and Improving Patient Safety Remains One of the Core Values of the Welsh NHS. Here, the NHS Confederation Highlights 10 Examples of Where Services Are Being Improved for Patients

Western Mail (Cardiff, Wales), February 27, 2017 | Go to article overview

How Health Services Are Improving for Patients; Maintaining and Improving Patient Safety Remains One of the Core Values of the Welsh NHS. Here, the NHS Confederation Highlights 10 Examples of Where Services Are Being Improved for Patients


QUALITY of care and patient safety always has - and always will be - at the heart of NHS Wales.

While challenges exist across the health service, staff at all levels are working hard to deliver the best care to patients.

This commitment been shown by high levels of patient satisfaction, with the recent Fundamentals of Care survey finding that 99% patients felt they were treated with dignity and respect and 98% felt they were given privacy, made to feel safe and were given help to be as independent as possible.

So while there will be many cases of fantastic patient care and improvements in safety being made on a daily basis, we've identified 10 great examples of where work is taking place to improve services for patients: ABMU Health Board - Ambulatory Pleural Procedure Service The Ambulatory Pleural Procedure Service (APPS), based at Singleton Hospital in Swansea, cares for people with pleural effusions - a build-up of fluid next to the lungs.

One of the main aims of the service is to help avoid unnecessary hospital admissions, especially for cancer patients suffering with the condition.

The service offers a one-stop clinical assessment, imaging and intervention, with a view to early diagnosis and improved patient care. Of the first 300 patients seen by service, nearly half of them received pleural procedures as an outpatient rather than as inpatient, preventing admission and saving a total of 1,160 hospital bed days.

Having the dedicated service has also reduced the number of unnecessary pleural procedures carried out and improved both patient outcomes and experience.

Betsi Cadwaldr UHB - Supporting Older and Vulnerable Patients This project aims to provide support to older and vulnerable people who often end up missing out on services they need.

The team meet with social workers, GPs, district nurses and care agencies to develop a referral pathway that could be used to identify those patients with the greatest social need and highest risk of a medicine related admission.

They were visited at home by either a pharmacy technician or clinical pharmacist, based on the problem identified.

A variety of clinical interventions were undertaken, including simplifying medication regimes, stopping any unnecessary treatment, increasing patients' understanding, making changes to reduce side-effects from treatment and reducing medicines waste.

Cardiff and Vale UHB - MedicBleep Cardiff and Vale University Health Board (UHB) is the first in Wales to implement a mobile medical messenger service called MedicBleep, enabling clinicians to communicate with each other effectively and securely.

The service looks and feels like WhatsApp, but has been designed especially for the healthcare market enabling medical staff to communicate with each other securely and safely.

The tool is set to save clinicians time and enable decisions on patient treatment and care to be made more quickly, so that patients have the best outcomes possible.

Cwm Taf UHB - Care Home Dementia Intervention Team The Care Home Dementia Intervention Team (CHDIT) was set up in 2014 following a review of mental health services within Cwm Taf UHB.

An audit of the patients on the inpatient mental health wards found that when people with dementia were admitted from residential and nursing care, they were unlikely to return to that home and that many did not leave hospital at all.

Often the main reason for admission stemmed from behaviour that was considered challenging within their residential care.

The team aims to provide prompt assessment and treatment for those with dementia. It also seeks to support, advise and train within the care home sector.

Hywel Dda UHB - Treat and Triage Scheme Introduced as an alternative to attending an A&E department for low level injuries for both residents and visitors, the treat and triage service helps patients get the right level of care in the most appropriate place. …

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