WAGES UP AS SECTOR GROWS; Rising Hospitality Salaries but Recruitment Is Still an Issue. Owen Hughes Reports

Daily Post (Liverpool, England), March 7, 2018 | Go to article overview

WAGES UP AS SECTOR GROWS; Rising Hospitality Salaries but Recruitment Is Still an Issue. Owen Hughes Reports


hOSPITALITY wages are increasing more rapidly than any other industry - with sector growth, Living Wage and staff shortages driving the pay hike.

The sector has transformed in recent years with North Wales at the forefront of the changes - creating more full time permanent roles and more emphasis on training and retaining workers.

Across the UK wages are reportedly up 10% over the year - as the industry booms while the availability of workers falls thanks to Brexit and the poor perception of jobs in the sector For some firms recruitment has been an issue while others are finding new ways to tempt in and retain staff.

Llandudno Pier boss Adam Williams said he had raised wages 10% over three years and increased the number of full time workers to retain staff.

He said: "Despite this we are still running 20 staff short on the pier alone.

"We are recruiting all the time but we just can't get enough people.

"This has meant we have had to scale down here, not run everything we have wanted to. This is not what I intended when I came here.

"Wages are up and some of the positions available are manager roles with good wages. I don't think it is simply a wages issue, the problem is education, that people just don't see this industry as a career.

"They see this as a stop-gap, a job while they are at college, they don't realise the careers you can have in the industry, we have people here who have been here 25/30 years.

"We have now increased the number of full time workers to 50 so our wage bill through the year has increased. It is the only way we can ensure we have the staff here in Easter.

"I don't really see how this will change until education changes and we have colleges doing courses for this specific sector."

Adventure firm Zip World says they have always paid above average salaries for the sector as well as offering additional benefits.

It has meant they have attracted new staff and retained well trained workers, crucial in the adventure sector where health and safety is key.

Their workforce has grown from seven in 2013 to 300 now.

Sean Taylor, co-founder and co-director of Zip World, said: "We pay up to 37% above the National Living Wage and we're always thinking up new ways to reward and benefit employees.

"Retaining highly-trained people is a key part of our strategy to keep the business viable.

"Far from losing people to the cities, for some time now, we've been attracting people into the area to work for us."

He added: "Developing our team is very important to us. One of many examples is Farrel.

"He came to us on the Jobs Growth Wales program in our first year.

"Farrel was shy and scared of heights.

"He developed his confidence significantly as he progressed as an instructor and is now one of the key members of the construction team, developing new Zip World adventures.

"It is stories like this that make me proud of what we have achieved."

Hickory's Smokehouse founder Neil McDonnell said: "The National Living Wage has clearly had a real impact on the hospitality industry as recent well documented closures have demonstrated. …

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