Employees Who Can Express Their Views Are More Satisfied: Workers in Smaller Companies and the Private Sector Feel Better about Their Influence on Decision Making

By Gaul, Patty | Talent Development, July 2019 | Go to article overview

Employees Who Can Express Their Views Are More Satisfied: Workers in Smaller Companies and the Private Sector Feel Better about Their Influence on Decision Making


Gaul, Patty, Talent Development


Does your organization listen to its employees? I mean, really listen? If you question whether this is so, you may reconsider. Employees in the United Kingdom who feel heard are more satisfied with their workplace, according to a recent CIPD report.

The study, Talking About Voice: Employees' Experiences, examines questions around forms of expression; whether employees are able to negotiate working terms and conditions; and whether, and how, employee raise issues.

For the purposes of its report, CIPD defines voice as "the ability of employees to express their views, opinions, concerns and suggestions, and for these efforts to influence decisions at work." The report also differentiated organizational voice from individual voice--with organizational voice being an effort by employees to help the organization perform better; and individual voice intended for self-expression by the employee, which helps the employee feel recognized and valued.

Employees can make their voice heard through conversations with their managers. Organizations can encourage expression via employee resource groups, suggestion boxes, open-door policies, or other opportunities for employees to participate in decision making. For interactions between managers and their direct reports, the study notes that "It is inherent in the exchange of knowledge, based on openness on the part of management and employees to discussion within or outside of immediate task-related requirements."

Respondents from voluntary organizations are slightly more satisfied with voice (39 percent) than those from the private sector (36 percent) and public sector (35 percent). …

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