DTI Strengthens Consumer Protection; New Man Put in Charge, Policy Review Ordered

By Cahiles-Magkilat, Bernie | Manila Bulletin, August 20, 2000 | Go to article overview

DTI Strengthens Consumer Protection; New Man Put in Charge, Policy Review Ordered


Cahiles-Magkilat, Bernie, Manila Bulletin


The Department of Trade and Industry (DTI) is planning to overhaul the government's consumer welfare thrust to further strengthen consumer protection whose implementation is being perceived to be wanting.

DTI Secretary Manuel A. Roxas II said a policy review and a legislative measure maybe needed to provide more teeth to consumer welfare.

"But we don't want to conduct a hearing for every consumer complaint, our move is to establish a calibrated mechanism," Roxas said.

He noted that every time there is a complaint against a certain manufacturer or an industry, a hearing is called wherein the manufacturer is asked to explain and justify. The existing consumer protection program is governed under Republic Act 7394.

Roxas has started putting emphasis on consumer protection with the recent DTI structural reorganization.

Under the new DTI organization, Roxas has placed an Undersecretary to head the Consumer Welfare and Trade Regulation Group (CWTRG), which was earlier headed only by an Assistant Secretary. Asec Zenaida Maglaya earlier headed this group.

By putting an Undersecretary directly in charge of the CWTRG group, the consumer welfare thrust of the DTI is now in the level of the trade, investments and industry groups which are each headed by an Undersecretary.

DTI Undersecretary Ernesto M. Ordonez, who previously headed the Regional Operations Group (ROG), was named to head CWTRG while the ROG was given to DTI Undersecretary Nelly Villafuerte. …

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