Lie Detector Tests to Identify Fraudsters
A leading insurance company said yesterday it was introducing lie detector tests to catch out customers who make fraudulent claims.
A state-of-the-art voice analysis machine will assess callers to see whether or not they are telling lies.
Anyone whose voice betrays high stress levels will face further investigation before the company decides if it should proceed with the claim.
It is being introduced by Highway Insurance, the UK's eighth-largest motor insurer, based in Brentwood, Essex.
Fraud risk manager Kerry Furber said the move was designed to make things easier for genuine claimants.
'What we intend to do is identify those claims that require additional valuation in order to determine whether or not there is a problem.
'The machine works on a small segment of conversation and gives an indication of whether the claimant is being truthful.
'Those that go through the initial process that need further work for valuation purposes will then be looked at in more traditional ways.'
After the voice has been analysed, a message will flash up on a screen at the insurance company indicating whether the caller is a fraud risk.
Staff at the firm have also been trained in 'narrative analysis' techniques in which they phrase questions in a particular way in order to weed out potential fraudsters.
Mr Furber stressed that the company would not reject claims on the basis of the tests alone, which are due to be introduced in March next year. …