Trump Taj Mahal: High Stakes Security

By Haines, Kimberly A. | Security Management, September 1990 | Go to article overview

Trump Taj Mahal: High Stakes Security


Haines, Kimberly A., Security Management


TRUMP TAJ MAHAL: HIGH STAKES SECURITY

WHAT IS 51 STORIES TALL AND has 17 entrances, 2,000 doors, 20,000 locks, 1,100 surveillance cameras, eight K-9 patrol teams, 120,000 square feet of gaming space, 1,250 guest rooms, 3,008 slot machines, 160 gaming tables . . . getting tired yet? . . . employee pep rallies, white tigers, 24 crystal chandeliers, four and a half times the steel in the Eiffel Tower, superstars such as Michael Jackson and Elton John, and 70 minarets? That's right--the Trump Taj Mahal Casino Resort in Atlantic City, NJ. The list of features alone is exhausting, not to mention the task of protecting and maintaining the world's largest casino.

The Trump Taj Mahal is the challenge of a security director's career. And for the 350 security and 31 surveillance department staff members, the days off have been few and far between since they took possession of the casino resort one month before its opening on April 2, 1990.

Michael J. Burke, director of security, came from a law enforcement background to Atlantic City's Resorts International. He moved with his colleague Lynwood B. Smith, first to Trump's Castle Hotel and Casino and then on to the Trump Taj Mahal. Smith is now corporate vice president of security at the Trump Taj Mahal.

A job some consider a nightmare of responsibility and coordination--for example, controlling an opening day crowd of 100,000 and protecting Donald Trump and Michael Jackson while New Jersey's Casino Control Commission regulators inspect the casino--Burke takes in stride.

"I love the challenge," he smiles calmly. "I wouldn't want to do anything else. The diversity is great. This is the biggest challenge of my career without a doubt."

Challenge is an understatement. The Trump Taj Mahal's atmosphere is one of barely controlled chaos boiling just below the surface. Maybe the feeling bubbles up from the gaming floor, where patrons hope every roll of the dice or pull of the lever will bring unexpected wealth. But amid the excitement flows a smoothly operating security department.

Burke oversees a wide array of security responsibilities. They include 300 uniformed security officers, 500 surveillance cameras on the gaming floor and 600 more outside the casino, K-9 teams that patrol the perimeter and parking garage, key control for the guest rooms, fire prevention, cash handling, and special events.

"This is a miniature city," Burke explains. "All these operations have to work in concert, because in this business the chain is only as strong as its weakest link. Sometimes we meet with individual departments to make sure they don't rely on security to replace good internal control. They need internal control procedures not only in the casino but also in the hotel, food and beverage services, housekeeping, the front desk, and everywhere else. That goes from the loading dock all the way inside."

Despite procedures and careful planning, unexpected complications arise in every job, particulary in security. And like everything else connected with Donald Trump, the Trump Taj Mahal's complications are big. Special events have taken Burke by surprise more than once. He credits two able assistant directors of security--Pam Romano and Walter Tirrell--and the rest of the staff with preserving his sanity.

The latest surprise was a weekend-long gambling event the casino held to coincide with Elton John's appearance in the Trump Taj Mahal's event center. The casino invited some of its best players to gamble, see Elton John, and attend a party in the newly completed grand ballroom. Invitees were divided into two groups, each of which gambled one night and partied at a Roman-style feast the other.

Burke explains the concept the week before the event: "The marketing department has a number of animals, including white tigers, elephants, and camels, for the event. Well, they're bringing the animals to the party. …

The rest of this article is only available to active members of Questia

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items

Items saved from this article

This article has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this article

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Buy instant access to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited article

Trump Taj Mahal: High Stakes Security
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Help
Full screen

matching results for page

    Questia reader help

    How to highlight and cite specific passages

    1. Click or tap the first word you want to select.
    2. Click or tap the last word you want to select, and you’ll see everything in between get selected.
    3. You’ll then get a menu of options like creating a highlight or a citation from that passage of text.

    OK, got it!

    Cited passage

    Style
    Citations are available only to our active members.
    Buy instant access to cite pages or passages in MLA, APA and Chicago citation styles.

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

    1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

    Cited passage

    Thanks for trying Questia!

    Please continue trying out our research tools, but please note, full functionality is available only to our active members.

    Your work will be lost once you leave this Web page.

    Buy instant access to save your work.

    Already a member? Log in now.

    Oops!

    An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.