Customer Satisfaction Top Priority for Custom Framer
Luebke, Nancy, Daily Herald (Arlington Heights, IL)
Byline: Nancy Luebke Daily Herald Correspondent
Art & Frame Express
1130 Spring Hill Mall
Type of business: Custom framing and prints
Hours: 10 a.m. to 9 p.m., Monday through Saturday; 11 a.m. to 6 p.m., Sunday
Owners: Bruce and Lori Piper
Established: August 1997 in Spring Hill Mall
Betcha didn't know: Art & Frame Express carries and sells quite a bit of aviation art.
Experience, customer satisfaction, quality materials and competitive prices are the main ingredients of success for this independently owned and operated custom framing and art print business. Co-owners Bruce and Lori Piper have a combination of more than thirty years of experience in custom framing. As an added plus, Lori, who is an artist, has a great eye and can help customers pick the frame and matte that will really set off their piece of art.
Customers can either purchase artwork from any number of pieces in the store and get it framed, or look for that perfect piece in more than forty catalogs and order it, or they can bring in artwork and get it framed. The Pipers use Larsen-Juhl framing products, and the artwork will be framed and ready to go in five to seven days - the fastest turn around time in the area.
"Since we own our shop, we want to give the best service to our customers. That means the personal touch and using the best materials," said Bruce Piper.
Art & Frame Express is competing with corporate owned chain stores that also do custom framing, but customers will notice a difference in how this business operates. At Art & Frame Express, the Pipers are a constant presence in the shop, and they make sure their customers get the best job possible.
"It's our name on the door, and we are concerned with each and every customer," said Bruce Piper. "A customer who brings in a family heirloom to be framed wants an experienced person working with their piece."
The Pipers know that the quality of service they offer really helps them stand out from their competition. They are there to answer questions and help customers choose the best frame and matte for their art work, and they try to get the framed artwork back to their customers as soon as possible. …