Customer Satisfaction Top Priority for Custom Framer

By Luebke, Nancy | Daily Herald (Arlington Heights, IL), October 14, 2002 | Go to article overview

Customer Satisfaction Top Priority for Custom Framer


Luebke, Nancy, Daily Herald (Arlington Heights, IL)


Byline: Nancy Luebke Daily Herald Correspondent

Art & Frame Express

1130 Spring Hill Mall

West Dundee

847-426-2210

www.artframeexpress.com

Type of business: Custom framing and prints

Hours: 10 a.m. to 9 p.m., Monday through Saturday; 11 a.m. to 6 p.m., Sunday

Owners: Bruce and Lori Piper

Established: August 1997 in Spring Hill Mall

Betcha didn't know: Art & Frame Express carries and sells quite a bit of aviation art.

Experience, customer satisfaction, quality materials and competitive prices are the main ingredients of success for this independently owned and operated custom framing and art print business. Co-owners Bruce and Lori Piper have a combination of more than thirty years of experience in custom framing. As an added plus, Lori, who is an artist, has a great eye and can help customers pick the frame and matte that will really set off their piece of art.

Customers can either purchase artwork from any number of pieces in the store and get it framed, or look for that perfect piece in more than forty catalogs and order it, or they can bring in artwork and get it framed. The Pipers use Larsen-Juhl framing products, and the artwork will be framed and ready to go in five to seven days - the fastest turn around time in the area.

"Since we own our shop, we want to give the best service to our customers. That means the personal touch and using the best materials," said Bruce Piper.

Art & Frame Express is competing with corporate owned chain stores that also do custom framing, but customers will notice a difference in how this business operates. At Art & Frame Express, the Pipers are a constant presence in the shop, and they make sure their customers get the best job possible.

"It's our name on the door, and we are concerned with each and every customer," said Bruce Piper. "A customer who brings in a family heirloom to be framed wants an experienced person working with their piece."

The Pipers know that the quality of service they offer really helps them stand out from their competition. They are there to answer questions and help customers choose the best frame and matte for their art work, and they try to get the framed artwork back to their customers as soon as possible. …

The rest of this article is only available to active members of Questia

Sign up now for a free, 1-day trial and receive full access to:

  • Questia's entire collection
  • Automatic bibliography creation
  • More helpful research tools like notes, citations, and highlights
  • Ad-free environment

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items

Items saved from this article

This article has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this article

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited article

Customer Satisfaction Top Priority for Custom Framer
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Help
Full screen

matching results for page

    Questia reader help

    How to highlight and cite specific passages

    1. Click or tap the first word you want to select.
    2. Click or tap the last word you want to select, and you’ll see everything in between get selected.
    3. You’ll then get a menu of options like creating a highlight or a citation from that passage of text.

    OK, got it!

    Cited passage

    Style
    Citations are available only to our active members.
    Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

    1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

    Cited passage

    Thanks for trying Questia!

    Please continue trying out our research tools, but please note, full functionality is available only to our active members.

    Your work will be lost once you leave this Web page.

    For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

    Already a member? Log in now.