Only Guardsmark[R] Offers Health Insurance to 100% of Its Security Officers

By Lipman, Ira A. | Security Management, January 2003 | Go to article overview

Only Guardsmark[R] Offers Health Insurance to 100% of Its Security Officers


Lipman, Ira A., Security Management


As one of the largest private security services firms in the world, we employ about 18,000 security officers in more than 145 offices serving 400 cities across North America, with revenues of $450,000,000. We protect shareholder assets and company employees in a wide range of industries and settings, from corporate headquarters and foundations to high technology facilities and manufacturing plants, research and development centers, banks, office buildings, and hospitals. We protect our clients, but we also protect their clients, vendors, visitors and everyone else who uses their facilities. It's a large responsibility.

We have made a serious commitment to providing exceptional service and exceeding client expectations, by employing only the best people. We keep this commitment through a time-tested comprehensive selection process, and by providing higher wages and better benefits in order to attract and retain high quality employees. But beyond that, we recognize that a highly-motivated workforce has a superior work ethic and delivers the highest standard of customer service. Our commitment to offering free health insurance to 100% of our full time employees is the latest example of Guardsmark's quest to set an unmatched standard of excellence in the industry.

The men and women of Guardsmark safeguard billions of dollars of client property and protect the safety of hundreds of thousands of people. Our employees use sophisticated security systems, and bear complex responsibilities ranging from operating global command and control centers to detecting sensitive atmospheric changes in pharmaceutical laboratories. They control ingress and egress to and from critical facilities, while keeping the perimeter secure from intruders. They have to adapt to various unique aspects of each client's corporate culture. Many are responsible for conflict de-escalation in hospitals, and are trained to provide CPR in hundreds of other facilities. All have to be able to think on their feet, responding to ensuing emergencies with impeccable judgement and calm. To us, security is a serious business. With so much responsibility, and with so many things that can go wrong we cannot afford to put just anyone in our uniform. We must employ only the best.

As part of Guardsmark's commitment to exceeding client expectations, we are proud to provide free health insurance to all full time employees who choose to participate in our company's comprehensive health insurance plan This is just one way that we differentiate ourselves. Our comprehensive benefits package also includes a company matching 401(k) plan, a tuition reimbursement plan. paid holidays and vacations, company paid life insurance, an ongoing wellness program, as well as a variety of award and incentive programs.

Providing free health insurance as part of a comprehensive benefit package is an essential ingredient in attracting a superior workforce. But to us, offering health insurance is more than an economic necessity. It's an extension of our commitment to ensuring the development and retention of our people, by being the best security services company to work for. Year after year, our employee turnover rates are averaging less than one-quarter of independent industry estimates. We develop and promote hundreds of our security officers into supervisory and management positions. For our people, security is not just a temporary job. It's a career.

Would you consider working for a company that does not offer health insurance benefits? Imagine what kind of employee is willing to work at substandard wages and without health insurance benefits in the context of today's full employment economy. Certainly, an employee without benefits does not have any serious long-term or even short-term commitment to his or her employer. …

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