Barron, Paul, Journal of Hospitality and Tourism Management
Welcome to Volume 10, Issue 1 of the Journal of Hospitality and Tourism Management. In an attempt to provide a forum for the publication of contemporary research in the areas of Hospitality Management, Tourism Management, Travel Management, Leisure Management and Event Management, this issue comprises a selection of articles that have been submitted to the Journal since February this year. All published articles have been subjected to a double blind refereeing process using the good services of the editorial advisory board.
The first article by Anderson, Povis, and Chappel is entitled "The Selection and Training of Workers in the Tourism and Hospitality Industries for the Performance of Emotional Labour". In their article they present findings of research that highlights the importance of appropriate selection and training strategies that hospitality and tourism organisations can employ in order to encourage employee emotional labour.
In the second article, entitled "Positioning Strategy Influences Managers' Beliefs About the Impact of Atmospheric Music on Financial Performance" Areni reports on research into an area often ignored by managers. He found that certain organisations more readily accepted that atmospheric music influenced financial performance and that certain managers were more likely to take this aspect seriously as an overall contributor to the guest's experience.
Moshin's article, entitled "Service Quality Assessment of Restaurants in Darwin, NT, Australia" uses SERVQUAL to identify customer's expectations versus reality of eating out in a range of restaurants in Darwin. The results have been shared with participating restaurants as a means of allowing them to more fully understand their customer's perceptions of service quality.
The fourth article by Buultjens, entitled "Industrial Disputation and Trade Unions in Registered Clubs" explores various aspects of conflict and trade union involvement in registered clubs of New South Wales. The findings indicate relatively low levels of industrial conflict, unionisation and trade union involvement and a reliance on conciliation and arbitration in resolving conflict.
Morgan and Fluker's article, entitled "Risk Management for Australian Commercial Adventure Tourism Operations" reviews research and practices relevant to risk management for operators in Australia's commercial adventure tourism industry. Using recent examples, this article defines the industry, assesses relevant legislation and presents a model that could be adopted by adventure tourism operators.
The sixth article entitled "Competitiveness of Australia as a Tourist Destination" by Dwyer, Livaic and Mellor compares the competitiveness of Australia as a tourist destination as perceived by Korean tourism operators, government officials and academics.
Finally, Wilks, Pendergast, and Wood's article entitled "Accidental Deaths of Overseas Visitors in Australia 1997-2000" presents an analysis of the 307 overseas visitors' deaths that were recorded as accidental in the 4-year period. The type of accident and the nationality of tourists most frequently involved in fatal accidents are identified. …