Esker Develops E-Communication Improvements

By Janice Francis-Smith The Journal Record | THE JOURNAL RECORD, October 29, 2002 | Go to article overview

Esker Develops E-Communication Improvements


Janice Francis-Smith The Journal Record, THE JOURNAL RECORD


Esker Software has developed new technology to help businesses improve their communications systems -- both within the company and with customers -- while keeping distribution expenses down.

Esker DeliveryWare Platform 3.0, which will replace the Pulse product brand, is scheduled to be released this December.

DeliveryWare transforms any application output into electronic documents and automates their delivery via Web, wireless, e-mail, fax, distributed print, hybrid mail and other channels, connecting all enterprise information systems into a single end-to-end infrastructure.

"This expands the breadth of communications solutions we offer, which nobody else can provide," Mike O'Neill, media relations manager for Esker, said from Stillwater, home of Esker's headquarters for the United States.

"Say, for instance, a company wanted to distribute an invoice to several hundred clients. Some clients want to receive them by fax, [some] by e-mail, and the remainder as a printed hard copy," O'Neill continued. "DeliveryWare takes the hard document and shoots it out to all of your clients in whatever format they want. And it's essentially instantaneous -- it's all done through the server."

The service is particularly desirable for large companies, such as Hollister Inc., a company in Illinois that sends out about a quarter of a million supply chain documents every year, O'Neill said.

The DeliveryWare Platform is designed to strengthen customer and partner relationships by providing rapid information exchange, while at the same time reducing hard-copy document delivery costs.

DeliveryWare Platform 3. …

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