Software Aims to Improve Employee Retention

By Tuttle, D Ray | THE JOURNAL RECORD, October 10, 2014 | Go to article overview

Software Aims to Improve Employee Retention


Tuttle, D Ray, THE JOURNAL RECORD


TULSA - A Tulsa company helped Love's Travel Stops & Country Stores slice employee turnover while opening the door for potential managers.

Reliant, a human resources software company, implemented a program that allows employees to track their progress while working toward promotions, said Chris Wright, Reliant president and CEO.

In addition to creating software, Reliant specializes in business consulting and employee management. It has created similar software for a number of companies including Bank of Oklahoma, Magellan Midstream Partners, SemGroup and the Tulsa Regional Chamber.

The Tulsa Regional Chamber places an emphasis on developing talent and empowering the employees toward career growth, said Nikki Parker, head of culture, talent and human resources.

"So, we've been working closely with the Reliant team to find the best way to allow our employees' progress toward an upcoming promotion," Parker said.

Meanwhile, Oklahoma City-based Love's, which reports $26 billion in revenues annually and employs 10,000 people in more than 300 stores in 39 states, recognized that an entry-level job in the company was not a career goal for many, so the company expected turnover, said Colin Wright, a field systems trainer for Love's. Colin Wright is not related to Chris Wright.

"We have people who use a cashier's job as a second job, or we see college students using it as part-time work," Colin Wright said.

Love's officials discovered that one reason people left the company was because of a lack of consistent training. The Reliant program helped reduce that problem while growing retention rates.

"We have been able to eliminate one of our biggest frustrations," Colin Wright said.

He declined to give exact retention rate figures.

Reliant created the Road to Success as a management development program in which employees performed training online at their own pace. Once approved by management, employees are able browse online courses. …

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