Liberty to Receive Computers
Titus, Nancy Raiden, THE JOURNAL RECORD
By Nancy Raiden Titus
Journal Record Staff Reporter
Liberty Bancorp Wednesday signed a contract valued at more than $70 million that includes a new open computer system that breaks down barriers between different units within the state's largest bank holding company.
The goal of the upgraded technology is to provide better customer service, according to Charles Nelson, chairman and chief executive officer.
"The company now has five computer systems and vendors. The open computer system will bring all that together so that there are no longer walls between them. The computers will be able to, in effect, talk to each other."
He said a simple application of the new system is that customers will be able to change their address and phone numbers through one contact point rather than individually for their checking accounts, investment accounts or trust accounts.
The technology upgrade was to begin immediately and will continue over the next three years. Regineering the workflow around it is expected to take three to five years.
The contract was a renewal of an agreement with Systematics Financial Services Inc. of Little Rock, Ark., and involves three other telecommunications firms. It was valued at $70 million to $75 million.
Under the terms of the agreement, Systematics will continue to manage the information processing operations. Hewlettckard Corp. will provide equipment to maintain the customer data base and branch automation systems. …