Hartman: Quality Management Reflects Movement of Country
Fears, Ronda, THE JOURNAL RECORD
By Ronda Fears
Journal Record Staff Reporter
The concepts of Total Quality Management abounding in American business merely mirror the direction of the nation, said one of the speakers at a seminar Tuesday in Oklahoma City.
"It isn't just about making money. It's about pride," said Bob Hartman with AT T Oklahoma City Works, which won the 1992 Malcolm Baldrige Quality Award.
"It's also about a way of life. It's really a reflection of the way the country is moving, in things like the environment and ethics in government."
He spoke, chiefly about the quality award application process, at the Sixth Annual Oklahomans for Quality Conference, which ends today at the Oklahoma State University Oklahoma City campus.
Hartman, who is AT T's Malcolm Baldrige Award coordinator, said the award process itself teaches a company one thing very quickly: "You're not as good as you thought you were." Last year, he said, it was a 75-page application; this year, it's 85 pages.
A board of examiners rate applicants on a 1,000-point scale, he said. Finalists are recommended to the U.S. commerce secretary for selection. Two small businesses, two small manufacturers or service companies and two large manufacturers are chosen.
The scoring system is three dimensional, he said, based on the applicant's approach, deployment and results. …