Case Management in the Criminal Justice System - Highlights

By Healey, Kerry Murphy | Corrections Forum, May/June 2002 | Go to article overview

Case Management in the Criminal Justice System - Highlights


Healey, Kerry Murphy, Corrections Forum


Jurisdictions

across the country have adopted case management techniques to combat recidivism, homelessness, and joblessness. Case management is being used for arrestees, probationers, and parolees who need services such as batterer intervention, drug treatment, mental health treatment, or to provide help for mentally retarded offenders. This Research in Action examines different criminal justice case management models and critical issues regarding existing case management programs.

The case management of offenders is most likely to be supervised by probation and parole officers. Based on the social service models of the late 1960s and early 1970s, today's criminal justice case management models link inmates returning to the community with drug treatment programs, mental health services, and social service agencies prior to their release.

The fundamental activities of criminal justice case management include engaging the client in the treatment process, assessing the client's needs, developing a service plan, linking the client with appropriate services, monitoring client progress, intervening with sanctions when necessary, and advocating for the client as needed. Case management within a criminal justice context requires the case manager to take on additional tasks beyond those assumed by traditional social service case workers.

In the original social work setting, the case manager served exclusively as a broker of services but did not become involved in counseling the client. In the criminal justice setting, case managers broker services but also are likely to provide informal guidance to their clients. Case managers interviewed for this report consider informal counseling to be a vital component in their relationship with their clients. A number of correctional case management programs consciously blur the broker and treatment roles and emphasize the need for cross-training between case managers and mental health providers, substance abuse counselors, domestic violence program counselors, and other social service providers.

Practitioners consider effective offender monitoring and the use of graduated sanctions for offenders who fail to comply with service plans to be the keys to successful case management. Because two or more case managers may be employed to supervise an inmate's probation and progress through treatment, practitioners interviewed for this report said it is critical that philosophical differences are ironed out prior to the intervention. Expectations between, say, probation officials and drug treatment or mental health counselors must be fully aligned to ensure uninterrupted and successful treatment for the client.

The case management of offenders raises a number of challenges, including how to provide continuous service to inmates returning to the community, how to best use sanctions to maximize service participation while avoiding unnecessary incarceration, and how to measure program effectiveness. Uniquely in criminal justice case management, case managers must develop employment resources for offenders reentering the community; prepare offenders to find, qualify for, and retain employment; and help resolve difficult family problems.

While support for case management as a tool for use with criminal justice populations is strong among experts, administrators, program directors, and case managers themselves, several interviewed for this report said that poorly designed programs and overburdened case managers can severely undermine such a program's performance. Case management programs require clear lines of communication and cooperation between probation/parole and treatment staff. Failure to develop this rapport can result in increased paperwork, lack of managerial control of cases, and poor supervision of client progress through treatment and courtordered sanctions.

CASE MANAGEMENT MODELS

Most current literature on mental health or social work case management has distilled the fundamental functions of the case manager into five sequential activities: (1) assessing the client's needs; (2) developing a service plan; (3) linking the client to appropriate services; (4) monitoring client progress; and (5) advocating for the client as needed. …

The rest of this article is only available to active members of Questia

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Buy instant access to cite pages or passages in MLA 8, MLA 7, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

(Einhorn 25)

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Note: primary sources have slightly different requirements for citation. Please see these guidelines for more information.

Cited article

Case Management in the Criminal Justice System - Highlights
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Help
Full screen
Items saved from this article
  • Highlights & Notes
  • Citations
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

matching results for page

    Questia reader help

    How to highlight and cite specific passages

    1. Click or tap the first word you want to select.
    2. Click or tap the last word you want to select, and you’ll see everything in between get selected.
    3. You’ll then get a menu of options like creating a highlight or a citation from that passage of text.

    OK, got it!

    Cited passage

    Style
    Citations are available only to our active members.
    Buy instant access to cite pages or passages in MLA 8, MLA 7, APA and Chicago citation styles.

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

    1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

    Cited passage

    Thanks for trying Questia!

    Please continue trying out our research tools, but please note, full functionality is available only to our active members.

    Your work will be lost once you leave this Web page.

    Buy instant access to save your work.

    Already a member? Log in now.

    Search by... Author
    Show... All Results Primary Sources Peer-reviewed

    Oops!

    An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.