Mass Claims Disputes: What Role for ADR?

Dispute Resolution Journal, May-July 2002 | Go to article overview

Mass Claims Disputes: What Role for ADR?


In the following section of the Dispute Resolution Journal, we present three different perspectives on class actions and the use of ADR mechanisms in the settlement of these claims. Since the U.S. Supreme Court's decision in Eisen v. Carlisle do Jacquelin in 1974, courts, litigants, and arbitration professionals have continued to deal with the evolution of the class action mass claim, especially in the mass tort arena. Corby Pelto, a vice president at Sedgwick Claims Management Services, offers a risk management analysis of mass claims and class actions. Maureen Grady, the AAA's assistant vice president of Mass Claims, gives an overview of different class action settlements and discusses the need for ADR and individual hearings in certain mass claim/class action cases. Geoffrey Partner, a class action lawyer in Florida, provides a plaintiff's-eye view and critique of the class action mechanism.

From childhood through adulthood, human beings have learned to resolve disputes through compromise. We have been conditioned to compromise with others in an effort to seek win-win outcomes for our problems. In essence, we were taught that success in life was dependent upon our ability to resolve our disputes through the art of bridge-- building.

The lessons that we learned about dispute resolution as children have some parallels to our perceptions and approaches to dispute resolution in resolving mass tort claims in the liability claims arena. Given the exposure and public media attention that mass tort claims often present to defendants, an effective ADR process is critical in not only managing the exposure but in ensuring that the resolution is as expeditious as possible.

Effective ADR Programs

Although litigation is sometimes necessary in order to assess negligence and causation in a claim, there is a fair percentage of claims litigated because of factors such as inadequate case preparation, unrealistic expectations, or uncertainty with respect to the case value.

An effective ADR program can help in flushing out the facts in the case. It can also assist both parties in understanding the case complexity and value ranges so that they will feel more comfortable in either lowering a demand or increasing an offer of settlement. Listed below are five basic objectives that should be part of an effective mass tort ADR strategy.

1. Build Areas of Agreement

One of the biggest obstacles to reaching a compromise in disputed claims is the gap in claim evaluation and perspectives between the opposing parties.

Claim value ranges are influenced by the nature of injury, negligence, damages, precedent, jurisdictional influence, joint and several liability, jury sympathy factors, expert witness testimony, credibility of witnesses, physical evidence, and other variables.

If a bridge is to be built between the plaintiff and defendant position, it is necessary to bring as much mutual agreement as possible to the table. Building agreement is the first step in building a bridge towards possible resolution.

2. Manage the Communication Process

It is not uncommon for settlement negotiations between plaintiff and defendant representatives to result in excessive posturing and debate in order to move the opposing party within a closer settlement range. Communications can have a deterrent effect on claim resolutions if not handled properly.

Unfortunately, few claims adjusters or attorneys are adequately trained in the art of communications, compromise, and negotiation. Too often, the strategy of both sides is to line up their arguments like blocks of stone and see how many blocks are left standing after the battle of debates.

The ADR process can help to ensure that communications are managed effectively. A "gap analysis" process can help in identifying the key areas of disagreement. Mediators are often effective in managing the communication process, and in narrowing and better defining the gaps that block settlement. …

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Mass Claims Disputes: What Role for ADR?
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