Spillman Software Improves Emergency Communication

By Gavigan, Jennifer | Law & Order, July 2008 | Go to article overview

Spillman Software Improves Emergency Communication


Gavigan, Jennifer, Law & Order


Communication is critical for public safety professionals responding to an emergency. It can often mean the difference between life and death. Many officers rely on the ability to communicate with fellow officers during a crisis situation in order to receive vital information and save lives. Spillman Technologies Inc. provides public safety software, training, support and services for first responders, including police, sheriff, fire, EMS, tribal police, airport security, port security and dispatch professionals. Designed to simplify information management and improve agency-wide communication, Spillman's software solutions encompass all aspects of public safety, including records management, computer-aided dispatch, mobile communications, corrections management, fire/EMS management, resource management and data sharing.

Computer-Aided Dispatch

Spillman's Computer-Aided Dispatch (CAD) solutions enable communications centers to manage calls from multiple agencies and across several jurisdictions. Dispatchers can have immediate access to critical information, including real-time call updates, reports, logs, special instructions, premises information and unit responses, in addition to automatic alerts on wanted or missing persons, possible duplicate calls, and dangerous or hazardous sites. Features of the system include mouse and keyboard functionality, keystroke shortcuts and customizable displays.

The CAD solutions from Spillman offer integrated modules that allow agencies to customize a system based on their needs. From stand-alone dispatch centers to multi-jurisdictional communication centers, the Spillman CAD system includes user-friendly tools to facilitate communication between field personnel and ensure data accuracy. The CAD module's integration with CAD Mapping and the E-911 Interface allows agencies to accurately identify locations for responding emergency personnel.

CAD Mapping displays visual information about an area, including street names, buildings, landmarks, police districts and fire/EMS zones on a map. The application allows an agency to dispatch a unit to a call directly from the map by dragging and dropping the unit's symbol over the call symbol. Integration between CAD Mapping and other solution modules also enable officers to calculate the actual drive time to reach a call by examining the local street network and accounting for barriers, such as rivers, canyons and limited-access highways.

With the E-911 Interface, officers can receive ANI/ALI data from a standard E-911 system and automatically transmit the information to the Spillman Computer-Aided Dispatch system. Used in conjunction with the CAD and CAD Mapping modules, the interface enables users to view real-time locations of both wireless and landline calls for service on a digital map.

Mobile Communications

Spillman's Mobile Communi-cations solutions empower patrol officers to access and share information anytime and anywhere. This type of wireless communication is fully integrated with the CAD systems to provide officers with reliable call information before it is dispatched over the radio. It promotes faster response times and reduced radio traffic while enabling mobile patrol to maintain silent contact with base operations.

Spillman offers an integrated set of mobile modules, enabling agencies to tailor a system to meet the needs of their mobile personnel. Core modules include: Mobile Records, Mobile Messenger, Mobile State Link and Voiceless Dispatch. The Mobile Records module allows officers to search local, state and national databases for warrants, stolen vehicles and suspect information and run license plates, name searches and more from mobile patrol vehicles, all without dispatch assistance. Field narratives and image display options provide the tools to manage records from the field.

Within the Mobile Message Center, users can view local or state messages received, including alerts, search returns, approvals or report assignments. …

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