The Quality of Services of General Interest in the North-East Region of Romania: Spotlight on the Consumers' Perception

By Constantin, Daniela-Luminita; Grosu, Raluca Mariana et al. | Economics, Management and Financial Markets, March 2014 | Go to article overview

The Quality of Services of General Interest in the North-East Region of Romania: Spotlight on the Consumers' Perception


Constantin, Daniela-Luminita, Grosu, Raluca Mariana, Iosif, Alina Elena, Economics, Management and Financial Markets


1. Introduction

The Territorial Agenda 2020, which aims to substantiate the territorial dimension of the EU's Cohesion Policy in the 2014-2020 program period, has established the services of general interest (SGI) as one of the keys able to generate added value to regional and local development in the member countries (Lindblat, 2011). These services have as the main binding the dominant power of the public authorities (European Parliament, 2004) and refer to utilities such as water, electricity, gas, transportation, postal services and telecommunication, etc. as well as education, health and social care, social housing, labour market services, etc. The former category is usually known as "economic SGI" whereas the latter is addressed as "social SGI."

Compared to the situation existing before 1990, characterized by the full provision of SGI by public authorities, in the post-communist Romania the business sector is also involved in this field, usually via public-private partnerships. In terms of competences relating to the administration of SGI, they are distributed between LAU1 units (i. e. counties - "judete") and LAU2 units (i.e. localities - cities, towns and communes). For example, services such as administration of local airports, specialized social services for the elderly, administration of public interest health units of county interest, etc. are administered by counties, whereas administration of road infrastructure of local interest, local public passenger transport, sewage and waste water treatment, etc. are in the charge of localities. There are also competences shared with central authorities (e.g. administration of road infrastructure of county interest, primary and specialized social services for child protection, etc. at LAU1 level and thermal power supply produced in a centralized system, pre-university education, social and youth housing, etc. at LAU2 level), competences shared by local authorities with county authorities (provision of services of public utilities through regional operators), and competences delegated by the state (payment of allowances and benefits for adults and children with disabilities, delegated to local authorities) (Constantin et al., 2012).

Based on these overall considerations, this paper examines the current situation of Romania's SGI at national and regional level, the North-East region being particularly envisaged. The main emphasis is put on the consumers' perception with regard to the quality of SGI in the North-East region. The methodology is mainly based on a questionnaire designed within the ESPON project 2013/1/16 "Indicators and Perspectives for Services of General Interest in Territorial Cohesion and Development," being applied for all selected regions in the participant countries. With this aim in view the paper is organized as follows. In the beginning, an overall evaluation of the SGI provision at national level and in the North-East region is performed. Then, the focus is placed on the perception of the North-East region's consumers in terms of service quality as well as accessing the quality (like durability, reliability, functionality) of the technical infrastructure or services provided in the selected localities. The last section concentrates on brief conclusions and policy recommendations.

2. Overview of the SGI Provision at National and at North-East Region Levels

SGI in Romania, implicitly in the North-East region have a series of particularities, many of them being related to administrative issues, as outlined in the introduction. Further on, in this section a brief statistical analysis of the provision of a series of economic and social SGI at national and North-East region levels is accomplished, with a special focus on different aspects directly referring to consumers, such as accessibility issues.

Thus, in case of the economic SGI, taking into account the gas services, it can be stated that even if it is considered that the gas market is entirely free, in reality only 56,5% (as volume, not as consumers number) of the market is in this situation and consumers - key players on this market - can negotiate their contractual terms. …

The rest of this article is only available to active members of Questia

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Buy instant access to cite pages or passages in MLA 8, MLA 7, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

(Einhorn 25)

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Note: primary sources have slightly different requirements for citation. Please see these guidelines for more information.

Cited article

The Quality of Services of General Interest in the North-East Region of Romania: Spotlight on the Consumers' Perception
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Help
Full screen
Items saved from this article
  • Highlights & Notes
  • Citations
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

matching results for page

    Questia reader help

    How to highlight and cite specific passages

    1. Click or tap the first word you want to select.
    2. Click or tap the last word you want to select, and you’ll see everything in between get selected.
    3. You’ll then get a menu of options like creating a highlight or a citation from that passage of text.

    OK, got it!

    Cited passage

    Style
    Citations are available only to our active members.
    Buy instant access to cite pages or passages in MLA 8, MLA 7, APA and Chicago citation styles.

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

    1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

    Cited passage

    Thanks for trying Questia!

    Please continue trying out our research tools, but please note, full functionality is available only to our active members.

    Your work will be lost once you leave this Web page.

    Buy instant access to save your work.

    Already a member? Log in now.

    Search by... Author
    Show... All Results Primary Sources Peer-reviewed

    Oops!

    An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.