Can Existing Payment Networks Meet Future Needs? A Conference Summary
Chakravorti, Sujit, Ciesielski, Thomas, Clark, Carol, Davis, Erin, Chicago Fed Letter
The proportion of retail, non-cash payments made electronically in the U.S. grew from 15% in 1979 to 40% in 2000. A recent Chicago Fed conference addressed the important question of whether today's payment networks can adequately support emerging payment technologies.
The last few years have seen a steady decline in check volumes and explosive growth in electronic payments. However, not all payment innovations have gained market acceptance and not all market segments have enthusiastically abandoned paper-based instruments. Changes in the U.S. payment industry landscape are most dramatically evidenced by a fivefold increase in the combined number of credit card, debit card, and automated clearing house (ACH) payments annually since 1979, with debit cards growing significantly toward the end of that period. The proportion of retail, non-cash payments made electronically grew from 15 percent in 1979 to 40 percent in 2000. Near term, businesses and financial institutions will need to maintain both paper and electronic payment processing systems, while the migration toward electronic instruments will likely drive future investments in technology and the payment infrastructure, raising the question: Can today's payment networks support emerging payment technologies or will new networks emerge?
On May 29-30, 2003, the Federal Reserve Bank of Chicago hosted an industry conference titled "Can Existing Payment Networks Meet Future Needs?" The conference brought together approximately 150 participants, including representatives from financial institutions, payment networks, corporations, retailers, and government, with the objective of fostering dialogue on the development and adoption of more efficient payment methods. This Chicago Fed Letter summarizes the presentations and views expressed by conference participants, who focused on opportunities to improve the payment system while addressing the challenge of balancing end-users' needs and the profitability goals of payment service providers. Speaker biographies and presentations are available at www.chicagofed.org/paymentsystems/conferences.cfm. The conference centered on the following questions:
* Why invest in payment technology?
* What are the costs and benefits to end-users of using and accepting various payment instruments?
* How can networks leverage their existing infrastructure to meet the evolving demands of payment system participants?
* How will the payment landscape evolve?
* What is the role for the Federal Reserve in promoting a more efficient payment system?
In his introductory remarks, Gordon Werkema, first vice president and chief operating officer, Federal Reserve Bank of Chicago, emphasized the Federal Reserve's mission to foster efficiency in the payment system through facilitating discussion among payment industry participants. He went on to introduce the keynote speaker, Carl Rutstein, vice president and head of Americas Payment Practice, Boston Consulting Group. Rutstein argued that technology alone is not sufficient for successful market adoption of payment innovations. He stressed the importance of execution and the need for financial institutions to direct their efforts toward areas where they have sustainable competitive advantages and where their customers will benefit. For example, a bank's online bill-pay service has the potential to attract and retain more profitable and loyal customers if it is integrated with the bank's other products, such as loans, deposit account services, and investment services. Banks can leverage this broader access to customers' financial information to find cross-selling opportunities, tailor more products to customers' needs and, consequently, increase their share of customers' "wallets."
Investing in payments
The first conference panel featured Collin Roche, principal, GTCR Golder Rauner, LLC; John Perry, chief executive officer (CEO), InterCept Payment Solutions; Nick Alex, senior vice president, Bank of America Corporation; and David Roberts, senior vice president, First Data Corporation. …