Montreal Class-Action Aims to Tackle Ticket Fees

By Banerjee, Sidhartha | The Canadian Press, May 8, 2018 | Go to article overview

Montreal Class-Action Aims to Tackle Ticket Fees


Banerjee, Sidhartha, The Canadian Press


Class-action over ticket delivery fees

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MONTREAL - Extra delivery fees on the price of tickets for concerts and shows are described as exploitative in a recent application for a class-action suit against entertainment giant evenko.

A law firm representing a Montreal concertgoer is behind the May 3 application and is asking for punitive damages amounting to $15 per member of the action per purchase.

It alleges l'Arena des canadiens Inc., which owns and operates the evenko website, charges between $5 and $7 for services described as either an electronic ticket fee, a box office pickup fee or a mobile ticket fee.

"These fees are nothing more than a cash cow for the defendant," the application contends. "The defendant behaves as if it has carte blanche to exploit consumers and adherents and to charge them abusive and disproportionate delivery fees."

A judge has yet to sign off on the action, but Consumer Law Group, a Montreal-based firm, claims in the filing that evenko is running afoul of Quebec's consumer protection act.

"It is claimed in the lawsuit that there is an extreme disproportion between what evenko charges consumers and what it actually costs evenko to email consumers their electronic tickets, allow a customer to physically pick up their printed tickets, transfer electronic tickets to a mobile device, or allow clients to use their credit cards as entry to an event," the filing reads. …

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