A Study of Mobile Payment Behavior in Four Countries

By Holm, Ørjan Elverum; Liu, Shangchia et al. | International Journal of Business and Information, September 2018 | Go to article overview

A Study of Mobile Payment Behavior in Four Countries


Holm, Ørjan Elverum, Liu, Shangchia, Ding, Gwo-Hau, International Journal of Business and Information


1. INTRODUCTION

This section provides background information, discusses the motivation for the current study, and presents the study objective and outline.

1.1. Background

The aim of this paper is to compare behaviors pertaining to mobile payments in four countries. Mobile payment has been defined as, "Money rendered for a product or service through a portable electronic device such as a cell phone, smartphone or PDA. Mobile payment technology can also be used to send money to friends or family members" (Investopedia, 2017). The trend toward mobile payment is considered the new standard of payment for goods and services.

The introduction of mobile commerce and mobile payments began in 1997 when Coca-Cola set up several vending machines that accepted payment through text messages (Inuit Inc., 2017). In 1998, the online payment system PayPal was established. By 2015, it was the biggest online payment system in the world, with more than 4 billion payments (Mercer, 2015). In 2017, PayPal had nearly 10 million monthly transactions (Blockchain.info, 2017). Subsequently, global players such as Google, Apple, Samsung, and Alibaba have all released their own service for handling mobile payments.

1.2. Motivation for Study

The main motivation for undertaking this study is the large increase in the use of mobile payments around the world, owing primarily to the ease and convenience of using such services. Apart from convenience, mobile payments also save time because they can usually be completed within seconds. Although different methods are used around the world, one of the main ones is an application that links a bankaccount to a telephone number. As a result, the entire transfer process requires just three steps. The first step is either to find the contact among those already saved, or to write a number manually. The second step is to enter the amount to be paid. The third step is to press the Confirm button.

A second reason for undertaking this study is the fact that mobile payment systems are regularly in the news and are constantly under development. New features are being added daily, and the number of services that one can perform with mobile payments is continually increasing.

1.3. Objective and Outline

The objective of this paper is to understand the development of mobile payment solutions in different countries and compare similarities and differences across countries. The objective will be accomplished using three approaches:

1. Literature Review. This stage will include a review of prior studies on mobile payments and different methods that allow for payment to be made through mobile devices. It will also include a review of studies on consumer behavior.

2. Case Studies. This stage will focus on an in-depth examination of mobile payments in four selected countries on three continents - Europe, Asia, and North America. In Europe, mobile payments will be examined in the two dominant economic powers, Germany and the United Kingdom. In Asia, mobile payments will be examined in China, based on its prominent economic position and its large population. In North America, the examination will focus on the United States because of its dominant position in the global economy.

3. Analysis and Comparison. In this stage, the study will compare differences and similarities among the four countries with regard to mobile payments.

2.LITERATURE REVIEW

This review of prior studies focuses on the definition of mobile payment, a discussion of the different types of mobile payments, the definition of consumer behavior, and a discussion of the main applications of consumer behavior.

2.1. Definition of Mobile Payment

In an article in Computers in Human Behaviour, Kim, Mirusmonov, and Lee (2010) considered mobile payment to be a natural evolution of traditional electronic payment methods. Mobile devices can be used to facilitate payment between clients and businesses for a multitude of purposes. …

The rest of this article is only available to active members of Questia

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Buy instant access to cite pages or passages in MLA 8, MLA 7, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

(Einhorn 25)

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Note: primary sources have slightly different requirements for citation. Please see these guidelines for more information.

Cited article

A Study of Mobile Payment Behavior in Four Countries
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Help
Full screen
Items saved from this article
  • Highlights & Notes
  • Citations
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

matching results for page

    Questia reader help

    How to highlight and cite specific passages

    1. Click or tap the first word you want to select.
    2. Click or tap the last word you want to select, and you’ll see everything in between get selected.
    3. You’ll then get a menu of options like creating a highlight or a citation from that passage of text.

    OK, got it!

    Cited passage

    Style
    Citations are available only to our active members.
    Buy instant access to cite pages or passages in MLA 8, MLA 7, APA and Chicago citation styles.

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

    1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

    Cited passage

    Thanks for trying Questia!

    Please continue trying out our research tools, but please note, full functionality is available only to our active members.

    Your work will be lost once you leave this Web page.

    Buy instant access to save your work.

    Already a member? Log in now.

    Search by... Author
    Show... All Results Primary Sources Peer-reviewed

    Oops!

    An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.