Investigation of the Effective Factors on Unwillingness of the Adolescents and Youth from Public Libraries' Services Khadijeh Kalhori 1

By Kalhori, Khadijeh; Farhadpoor, Mphammad Reza | Library Philosophy and Practice, December 2018 | Go to article overview

Investigation of the Effective Factors on Unwillingness of the Adolescents and Youth from Public Libraries' Services Khadijeh Kalhori 1


Kalhori, Khadijeh, Farhadpoor, Mphammad Reza, Library Philosophy and Practice


Introduction and problem statement

Public libraries aim to be in service of people by providing public services in different and beneficial ways. Based on UNESCO declaration, public library is a valid source for representation of important factors including public continuous and lasting education, knowledge and public culture enhancement, free provision of the results of creative thoughts of human beings, and the maturity of the talents ofuser society. Certainly, majority of people can take advantage of their facilities regardless of race, nationality, age, gender, religion, language, social status, and education (Emad Khorasani, 2013). Libraries are involved in providing and organizing appropriate information and knowledge for easy access and use (Ugwoke & Omekwu, 2014); the complex organizations that employing various inputs to produce diverse outputs, provide separate services for people and maintain books related to ancient history for next generations (Guccio, Mignosa and Rizzo, 2018). In the dynamic and rapidly changing environment of information where people often start accessing to the information via web or social media, it is not still clear that how the majority of people understand the usefulness of public libraries (Joanna Sin & Vakkari, 2015). According to Jordan (quoted in: Joanna Sin & Vakkari, 2015), "in the digital era, with a large amount of information available, the role and value of official information institutions that use of public budget/tax, such as public libraries are questionable.

Despite the fact that today's vast amount of information is available through the Internet and other media, public libraries are still a popular source of information among individuals, but with the presence of the Millennials, it seems that new challenges are faced with public libraries, and addressing these challenges requires identifying and distinguishing individual challenges and issues related to libraries' information services, until decision makers and developers can use different strategies depending on the circumstances (Joanna Sin, 2012).

In the previous studies on public libraries, less attention has been given to potential users of library services (those who do not use library services), and predominantly, studies have focused on satisfaction evaluation. Satisfaction evaluation approaches are based on the users of library, while it seems that today's planning of public libraries need to focus on the majority who do not use public library services. Meanwhile, it is clear that first and foremost, people need to the information in every place, and that public libraries spend too much cost on providing information resources every year. However, the amount of referral and use may not justify the costs incurred. Few studies conducted in around the topic of this research have randomly referred to various factors as reasons for this failure. For example, Salahshury (2013) mentions factors of access to information services, quality of information services, quality of information resources, general culture of society, library space, people's lack of knowledge about book reading, the lack of facilities and equipment for public libraries, lack of time to use information services identified as the barriers to coming and welcoming to the services of public libraries. Shaghaghi (quoted in Esnafi, 2011) believes that the lack of attention to the internal and external factors, including ignoring culture, habits and customs of a society, staff, space, and sources lead to the death of public libraries. In addition, Fletcher (2011) expressed the lack of self-service facilities, absence of staff, and the non-user-friendly library services as barriers to willingness towards library. Heaviside and Dun (1995) mention inefficiency of the physical and transportation access system, rivals, libraries' local safety and security, lack of school assignments to require library referrals, lack of interest toward library services, and lack of knowledge about library services as the factors of unwillingness toward library services. …

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