ClimateQUAL: Advancing Organization Health, Leadership, and Diversity in the Service of Libraries

By Connor, Elizabeth | Journal of the Medical Library Association, July 2019 | Go to article overview

ClimateQUAL: Advancing Organization Health, Leadership, and Diversity in the Service of Libraries


Connor, Elizabeth, Journal of the Medical Library Association


ClimateQUAL: Advancing Organization Health, Leadership, and Diversity in the Service of Libraries. Edited by Charles B. Lowry. Lanham, MD: Rowman & Littlefield; 2017. 214 p. $89.00. ISBN: 978-1-5381-0653-2.

Assessment is an essential element of modern library operations. Librarians are accustomed to measuring units of service and using those data points to demonstrate value, return on investment, and impact on institutional outcomes. Charles B. Lowry is the former executive director of the Association of Re-search Libraries (ARL) and former dean of libraries at the University of Maryland at College Park. Lowry has assembled an impressive group of contributors to ex-plain the value of a specific tool, ClimateQUAL.

Readers may be familiar with the utility of LibQUAL+ for bench-marking and addressing patron perceptions of library service quality. ClimateQUAL was based on the University of Maryland's groundbreaking Organizational Climate and Diversity Assessment (OCDA).

ClimateQUAL is useful for gauging workplace climate including organizational health, diversity, and inclusion. Librarians who are committed to organizational development and continuous improvement will appreciate ClimateQUAL as an important management tool. Librarians who are focused on meaningful assessments will want to measure patron perceptions and library culture. In a culture of assessment, it makes sense to use LibQUAL+ and ClimateQUAL to measure both.

ClimateQUAL's underlying premise is that healthy organizations are more likely to provide excellent services. Organizational strife can be detrimental to patron perceptions of service quality. …

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