Interpersonal Communication Skills among Managers of Public and Private Organizations of Udaipurcity: An Assessment

By Arya, Pooja; Rathore, Hemu | International Journal of Education and Management Studies, December 2019 | Go to article overview

Interpersonal Communication Skills among Managers of Public and Private Organizations of Udaipurcity: An Assessment


Arya, Pooja, Rathore, Hemu, International Journal of Education and Management Studies


Management is a challengingjob. It requires certain skills to accomplish such a challenge. Thus, essential skills which every manager needs for doing a better management are called as Managerial Skills. Accordingly, a manager must be highly skilled in the art of optimally utilizing the human resources. This art is universal in nature. In every walk of life, managerial skills are necessary for success.

Skills are very important for a manager's career. If managers are skilled, they move towards the career development. But career development is affected by the interpersonal skills and the analytical skills differently at every level of management. Effectiveness of managers depends largely on their ability and desire for their own personal growth and development in career in the organization. Skills have positive effect on the career development of the mangers in the organizations but at top level of management it is more affected and enhanced (Siddiqui et al., 2015).

Interpersonal Communication skills are required equally at all three levels of management. A manager must be able to communicate the plans and policies to the workers. Similarly, he must listen and solve the problems of the workers. He must encourage a free-flow of communication in the organization or firms.

Objective of the study

To study Interpersonal Communication skills of managers employed in public and private organizations.

Method

The study was conducted with employees of public and private organizations within the municipal limits of Udaipur city of Rajasthan state. The list of managers was procured from the offices of public and private organizations. A total of 60 managers i.e. 30 from public and 30 from private organizations from this list were selected randomly. The online questionnaire technique was used to get the information from the respondents. The manager's email I.D were procured after prepared Performa was sent their contact electronically and response were received electronically for same. The questionnaire comprised of subtopic namely interpersonal communication. It was given to a panel of 5 experts for content and construct validity of the developed questionnaire. Pilot testing of tool was done on a sample of 10 respondents other than the sample of the study. The collected information was suitably tabulated and analyzed in terms ofMean Weighted Score.

Results and discussion

Communication is an important part of life, as well as a necessary component of any personal or business relationship. Having effective communication skills can be the difference between success and failure.

Background information: Profile of manager according to each background variables has been explained as follows:

An insight into Table 1, highlights that majority of respondents in both public and private organization were males (70% and 67%), in the age group 35-45 years (56% and 64%) and had 11- 20 years' experience (63% and 62%). …

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