|1. Determine the exact nature of your problem--who, where, when, why.|
|2. Find a solution.|
|3. Put the solution into action.|
|4. Assess the efficacy of your action step(s).|
Recognition. Touch, quality of touch, or use of touch was mentioned as a problem. Patients may have complained about roughness, about being tickled (if the tickling was not intentional, this may indicate too light or unsteady a touch), about accidental touch during or after a procedure.
Hints for Correction. Read Chapter 3, "Touch," and study Chapter 11, the "Safe Touch Protocol."
Recognition. Patients may have mentioned that they were not asked about something, that a procedure was not explained, that they did not understand the explanation, that their questions were not answered, that exams or procedures were done before they were ready, that they were startled, that their refusal for a procedure to be performed was ignored, that a procedure was not when consent was withdrawn.
Hints for Correction. Read over Chapter 11, the "Safe Touch Protocol,"