|1.||Ask permission. "May I ask you some questions now?" "Do you mind if I take notes on this?"|
|2.||Accept credibility. One can listen discerningly without conveying suspicion.|
|3.||Perception of criticism. Realize the forces that generate hostility and do not react to implied criticism such as: "What can you people do for me now?" or "It's too late, everything's gone."|
|4.||Guilt Reduction. Try to help victims realize that the negative self-evaluation they might be engaging in is unfair and nonproductive.|
|5.||Importance. Make the victims feel that their cases are important. However, do not make any promises that cannot be kept. Consider all property taken as valuable. The critical point here is that I am in no way implying or suggesting that victims be falsely appeased. Saying to the victim, "Don't worry, we'll get your property back" would be a disservice to all involved. Also, to say "Forget it, you'll never see your belongings again" would be just as nonproductive. Once again, the important concern should be "What do you need now in your moment of crisis?"|
In this chapter the study of the victim is discussed. Victims suffer emotional, psychological, and physical trauma that is initiated by the crisis event. The victim may reach out for help while in any one of the four stages of victimology. The intervener may adjust the response mode accordingly so as to have a stabilizing effect on the victim.
During Stage 1, Shock, Disbelief, and Denial, victims are preoccupied with convincing themselves that the crisis did not occur. Therefore, they are not receptive to a logical and productive interchange. The intervener must be patient and wait for this period of preoccupation to pass.
During Stage 2, Fright and Blaming, the victims experience fear and a need to place blame. The intervener should be aware that victims may raise their voices or attempt to blame the intervener for their condition. This is not a personal issue, but is merely an expression of emotional need. Furthermore, the intervener may also expect to see a possible switch in behavior. Some victims may express clinging behavior, attempting to keep the intervener close to them, while blaming the intervener at the same time. This is not unusual behavior.
During Stage 3, Anger and Apathy, victims will reach out for help in