Additional Training and Assistance Needs for the Present and Future
The previous chapter focused on mayoral and city manager perceptions of current and future training, assistance, and information needs. The changing environment in which local government functions, however, places practitioners in a position of having to develop or acquire expertise in several areas other than those covered in the survey of municipal training and assistance needs discussed in Chapter 4. In this chapter, we focus on three additional, specific areas in need of immediate, as well as continued, future attention. While these three areas generally fall under the rubric of human resources management, we expect that the development of expertise in each of these areas will require mayors and city managers to reach beyond current practices in this discipline.
First and foremost, municipal officials must become knowledgeable and skillful at managing an increasingly diverse work force. Given the projected demographic changes and new federal legislation discussed in Chapter 2, city governments must acquire a greater array of skills and expertise in managing more effectively a work force that is becoming increasingly diverse. As the persons with primary responsibility for developing and maintaining a tolerant workplace environment that welcomes and nurtures the diversity of all its employees, mayors and city managers