Franchise Law Firms and the Transformation of Personal Legal Services

By Jerry Van Hoy | Go to book overview

Appendix: Data and Methods

The data described and analyzed in this book were collected from October of 1990 through November of 1991, though I have contacted some of the study participants over the intervening years to keep abreast of changes as I prepared this volume. The two firms studied here ( Arthur & Nelson and Beck & Daniels are pseudonyms) were chosen because of their leadership in developing the franchise law firm market for services. Both firms are national in scope and each firm employed 300-400 attorneys during the period of the study.

To gain access I approached the owners of each firm about the possibility of participating in the study. I proposed in-office observation and interviewing because little was known about the work routines, organization and relationships of lawyers and office staff at these new legal services firms. Negotiations with management of each firm ensued over a six-month period. Eventually, I gained permission to observe in two Arthur & Nelson offices and one Beck & Daniels office. In addition, I conducted numerous informal follow-up visits with the Beck & Daniels office staff, which also led to informal visits at three other Beck & Daniels branch offices.

-139-

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Franchise Law Firms and the Transformation of Personal Legal Services
Table of contents

Table of contents

  • Title Page iii
  • Contents v
  • Preface vii
  • Acknowledgments xi
  • 1- The Rise of Franchise Law Firms 1
  • 2- The Organization of Mass Production Law 27
  • Notes 50
  • 3- Client Services: Selling and Processing Law 51
  • Notes 75
  • 4- Franchise Law Firms and Traditional Practice 77
  • Notes 85
  • 5- Lawyer Alienation 87
  • Notes 112
  • 6- Alienation and Unions 115
  • Notes 127
  • 7- Markets, Innovation and Prepackaged Law 129
  • Appendix: Data and Methods 139
  • Notes 142
  • References 143
  • Index 149
  • About the Author 156
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