The relationship between management and employees has always been important, but historically it has been treated as though it were relatively simple. What is different today, and what makes the relationship so much more complicated, is that a better educated workforce is increasingly unwilling to simply follow orders. This unwillingness makes it difficult to induce the kind of behavior that management needs in order to move the organization forward. Many, or most, of the seemingly endless waves of managerial innovations are attempts to deal with this social phenomena. But most of these innovations fail to live up to their billing because they give little attention to establishing an effective management-supervisor-employee relationship that supports the kinds of behaviors that are desired. The present data suggest that a significant aspect of building this relationship is in having supervisory processes that meet employee standards. Until attention is given to this weak link in the organizational chain, we can expect a gap between management's requirements and employees' willingness to deliver.
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