It will become more important to understand the origins of human acceptance of computer assistance and of satisfaction with it. An incidental consequence of more widespread computer assistance could be to make air traffic control more similar to many other jobs, because its primary knowledge and skills relate more to the manipulation of a human-machine interface than to its particular application in air traffic control. Currently, most knowledge and skill as an air traffic controller do not transfer directly to other jobs. This may not remain true. Those employers who provide the best conditions of employment, the greatest satisfaction of human needs and aspirations in the workplace, and the forms of computer assistance that match human needs and responsibilities best will then attract the best applicants to their jobs, have the lowest job attrition rates, incur the lowest selection and training costs, and employ a workforce that is justifiably proud of its achievements. Such a development would expand further the human factors objectives in air traffic control.
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