Anselm Strauss and Leonard Schatzman
WHEN an interviewer attempts to elicit information from a respondent, he is both in face-to-face interaction and in a communicative situation. If the respondent and interviewer are of different social classes, then an opportunity exists to watch interaction and communication of a rather special kind. Most conversations between classes probably occur in fairly formalized or routinized situations, rather unlike that which occurs during an interview -- particularly when the interview is lengthy, personal, and only moderately structured. Analysis of cross-class interviewing -- indeed of any interviewing -- in terms of interaction and styles of communication ought rather quickly to pay rich dividends toward our understanding of these related matters.1
The data for our analysis consist of lengthy tape-transcribed interviews with the inhabitants of a damaged area several days after a tornado disaster. The interviewer was supposed to elicit a chronological account of and detailed information about respondents' experiences and to probe for feelings and perceptions where not spontaneously described. Respondents generally talked freely, since the disaster was very much on their minds.
The subjects represented a random sampling of the population of____________________