Human-Computer Interaction: Communication, Cooperation, and Application Design

By Hans-Jörg Bullinger; Jürgen Ziegler | Go to book overview

scope covers notably the areas of industrial maintenance related to the reengineering of service procedures.

New tools are developed for representing, capturing, accumulating and transferring organisational knowledge in any working environment The focuses are on increasing both individual and organisational adaptability accelerating learning from experience distributed in a networked organisation. These factors include intangible organisational knowledge as well as more formalised knowledge and skills ( Bainbridge and Quaintanilla, 1992). The goal is to create tools and the best practices to support the variety of working environments. This involves technology development, integration and trials in real work situations, which serve as showcases for the best practices.

One of the objectives is to achieve a set of new generation telemaintenance services for tele-consultation at the point of need. Objective must be focused on the need of the development of new technologies for maintenance applications, including aspects of personal digital assistants, interfaces and mobile networks that use for example satellites and other telecommunication facilities.

Emphasis should be on interoperability with information and standardised protocols. Information technology is expected to provide tools for distributed industrial services and to support access to service 24 hours a day globally including all industrial sites in remote and isolated areas. The potential benefits should come through for example cost effectiveness and optimal resource planing.

The development of systems and services for telesupport enabling engineers to take more active role during maintenance activities focuses on systems that communicate with the rest of the information infrastructure. Systems will be built by developing multimedia integrated with communication facilities to secure data exchange with networks and interfaces with electronic records. An efficient data exchange is expected to help the development of maintenance services.


3 Applications of multimedia and information systems in industrial maintenance

Creating more effective and user-friendly work environments requires development, integration and evaluation of innovative technologies and concepts in a variety of maintenance working situations, including mobile applications. This focuses the development into integration of leading-edge technologies and tools for multimedia communication, information access, analysis etc.

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