Human-Computer Interaction: Communication, Cooperation, and Application Design

By Hans-Jörg Bullinger; Jürgen Ziegler | Go to book overview

Improving Public Administration by Video Conferencing and Application Sharing - Mission Possible

Hansjürgen Paul Institute for Work and Technology Science Center North Rhine-Westphalia Gelsenkirchen ( Germany)


1 The Mission of TEAMS

This contribution reports about an ongoing project (TEAMS) of the district government in Düsseldorf, state of North Rhine-Westphalia, its department of cadastral surveying in cooperation with municipal cadastral surveying offices in Mülheim, Neuss and Oberhausen, accompanied by the Institute for Work and Technology (IAT). It is the aim of the project to introduce video conferencing and application sharing as tools for co-operation between municipal cadastral surveying offices and the department of cadastral surveying, to report about benefits and improvements, to point out hindrances and obstacles and to develop concepts for efficient and effective use of this technology in additional branches of public administration.

TEAMS is an acronym that does not work very well in other languages -- standing for "ṮTelekooperation unter E + ̲insatz von A + ̲pplication Sharing und M + ̱ultimedialen S + ̱ystemen in der Verwaltung" (telecooperation using application sharing and multimedia systems in public administration). It does not only focus on the introduction of new technology, but also on the changes in the organization of work, the renewal of organizational processes and the creation of new services for citizens.

It is the primary task to support the process of creating local digital maps and a general digital map of Germany -- not by satellite but by surveying the land parcels and registering the sides of each building, the use of all the plots . . . Beyond this task two more superior questions are to be answered: What are the benefits of new technologies like video conferencing and application sharing in general for public adminis

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