Human-Computer Interaction: Communication, Cooperation, and Application Design

Table of contents

• Title Page iii
• Contents v
• Preface xxvii
• Acknowledgements xxix
• Part 1 - Information Networks and Communucation 1
• Focus Groups: A Qualitative Method to Elicit Culture-Specific User Requirements 5
• A Direct Manipulation User Interface for the Control of Communication Processes - Making Call Handling Manageable - 9
• User Interface Design -- the Driving Force for the Integration of Information and Communication 15
• Transparent Communication Appliances 18
• Mental Effort Increases When Adding A Voice Control Feature to A Familiar Interface 24
• Contextual Research for Technological Innovation - Satisfying User Needs in the Design of Mobile Communication Devices 29
• Defining User Requirements for Wap Services 34
• Usability Evaluation of A High-Fidelity Smart Phone Prototype: Task Navigation Depth Affects Effectiveness 40
• Sound in the Interface to A Mobile Computer 44
• Strategy Differences in Data Flow Diagram Comprehension Between Intermediates and Novices 50
• Using the Memory Load Measurement to Improve Software Development 54
• Likes and Dislikes of Electronic Mail Addresses: A Users' Survey 59
• Information Representation and Decision Process: Effects of Measurement Scale and Shape of Decision Matrix on Preferential Choice 64
• Cultural and Cultivation Features on Web Designing: A Case Study of Gold Peach Community 66
• Learning Path Planning Using Genetic Algorithm Approach 72
• What Are You Looking at on the Web: Information or Applications? 76
• "Search Manager": A Dynamic and Incremental Tool for Searching Complex Objects in Multihierarchical Structures 81
• Using User Behavior Similarity for Recommendation Computation: the Broadway Approach 85
• Developing Hcl Design Principles for Information Retrieval Applications 91
• The Link Between Data and Tasks - the Crucial Challenge in Designing User Interfaces for Information Retrieval Systems 97
• Visualization in Document Retrieval 102
• Designing Usable Keyword Search Systems 108
• Expertise in A Complex Domain: Supporting Creativity Through Knowledge Visualisation and Re-Description 114
• Visualization of Scientific Information in A Virtual Information Space 123
• Maximizing Data Density: A Case Study of Visualization in Network Monitoring 128
• Visualizing Collaborative Filtering Results 134
• Dynamic Spatial Layout in Graphical User Interfaces 138
• Emotion Recognition and Its Application to Computer Agents with Spontaneous Interactive Capabilities 143
• Personal Service Assistants with Personality 148
• An Empirical Study on the Trustworthiness of Life-Like Interface Agents 154
• Agents in the Box 159
• How to Get the Right Outfit for My Agent? Classification- and Design Methodology for A Virtual Shopping Assistant in A 3d World 163
• Recognition of Japanese Sign Language Words Using Finite Automata 168
• Towards the Realization of Non-Verbal Communication - Computer Vision Based Technologies for Analyzing Human Images - 174
• Multiple Points Face-To-Face Communication in Cyberspace Using Multi-Modal Agent 178
• Virtual Face-To-Face Communication System for Human Interaction Analysis by Synthesis 183
• Performance Support for the Next Millennium: A Model for Rapidly Changing Technologies in A Global Economy 187
• The Super Operator Concept - Wearable Information System for Manufacturing System Personnel 193
• Supporting A Learning Operative Organization 197
• Determinants of A Successful Hypermedia Application to Support Team-Based Maintenance 203
• The Starwalker Virtual Environment -- an Integrative Design for Social Navigation 209
• Influence of Interaction Modes on A Collaborative Task and Structure of Dialogues in Video Communication 213
• Video in Digital Storys: A New Approach for Team Integration and Knowledge Management in Business Context 217
• The Drawstream Station: A Tool for Distributed and Asynchronous Chats About Sketches and Artifacts 223
• Visualisation in Collaborative Computer Mediated Dialogue 227
• Wearing A Telephone 232
• Tailor to Fit 237
• A Sensor Network System for Human Support in Living Environments 242
• Electronicmanual: Helping Users with Ubiquitous Access 248
• Sensor-Based Adaptive Mobile User Interfaces 252
• Concurrent Engineering Activities Using Videophone Communications 257
• Ergonomic Approach to Customised Development of Videotelephony Applications 262
• Field Experiences of Providing Home Care and Related Services Over A Videophone 268
• Implementation Criteria for A Videophone System Used in Telemedicine - A Case in Finnish Health Care 273
• Multimedia Applications for Supporting Industrial Maintenance 277
• Part 2 - Supporting Cooperation 281
• Spaces for Creating Context & Awareness - Designing A Collaborative Virtual Work Space for (landscape) Architects 285
• Augmenting Self-Controlled Work Allocation in Workflow-Management-Applications 289
• Supporting Perspective Making and Perspective Taking: A Framework for Contextual Information 294
• Computer Supported Communication and Cooperation - Making Information Aware 299
• Enterprise Expert and Knowledge Discovery 304
• Concepts for Distributed Groupware Operating Systems 308
• Norms and Conventions in Collaborative Systems 315
• Improving Public Administration by Video Conferencing and Application Sharing - Mission Possible 318
• Towards an Awareness Infrastructure for Cooperative Applications 324
• Atmosphere: Towards Context- Selective Awareness Mechanisms 330
• Knowledge Lifecycle Management Along the Supply Chain 334
• ,,Why Did That Happen?" -- Building Appropriate Mental Models on Groupware Functions 339
• Groupware Support for Chemical Process Design 344
• A Framework for Modelling and Designing Cooperation Support Systems 349
• Mobile and Seamless Collaboration in Engineering Company 354
• An Introduction of the Accident Recovery by the Agent in Nuclear Power Plants 366
• Group Work with Younger Children for Making Animated Stories 363
• Proposal of Visual Interfaces to Coordinate Decision Making in Hierarchical Structures and Their Application to Fire Systems 368
• Organisational Issues and Technical Support for De-Centralised Planning 373
• Tools for Computer-Supported Learning in Organisations 378
• Conventions for Cooperation - Lessons Learned from Videoconferencing 384
• Enhancing Participatory Design by Multiple Communication Channels 387
• Being with Information Technology 393
• Systems of Intellectual Capital in Collectivities from Work Organizations to Human Settlements: Some Conceptualizations 397
• Cyber Rally: An Experience of Democratic Use of the Internet 433
• Learning in Networks 409
• Team Performance in Complex Systems 413
• Paper User-Interfaces for Local Community Support 419
• Supporting Collaborative Information Activities in Networked Communities 422
• Using the Paper User Interface to Support Community Involvement in Urban Development 428
• Concepts as Handles for Sharing Knowledge from Documents 432
• Facilitating Community Knowledge Evolution by Talking Virtualized Egos 437
• Supporting Cross-Cultural Communication in Real-World Encounters 443
• Prairieknow: A Tool to Assist the Study, Creation, and Growth of Community Networks 448
• Virtual Clubs: Timeout on the Internet 453
• Orientation Vs Accommodation --New Requirements for the Hci of Digital Communities 458
• Place People in Context -- the Awareness Forum 464
• Networking Companies: From Basic Web Services to Business Extranet Solutions 467
• Network Centric Computing Platform - the Contribution of Telcos to Networking Companies. 474
• Is Informal Communication Needed, Wanted and Supported? 477
• Measurement of Team Problem Solving Performance Via A Computerized Quasi- Experimental Simulation 482
• Building the Premise of A Virtual Organization: Obstacles and Enabling Conditions 487
• Introducing Groupware in Administrative Environments - Experiences from the Poliwork Project 492
• Towards A Teleworking Framework Based on Advanced Telematic Service Architectures 497
• Making Sense of Teamwork: the Use of Protocol Analysis / Performance Measures to Reveal Cooperative Work Processes in A Situated Learning Environment 502
• Results of Experiments in Text-Based, Synchronous, Distributed, Formal Electronic Meetings 507
• Advantages and Disadvantages of A 3d Virtual Environment for Supporting Informal Communication in Distributed Workgroups Compared with A Text-Chat and A Chat/Cam System 512
• Synchronous, Dynamic Derivative Generation in Computer-Supported Meetings 517
• Context and Expectations in Teleconversations 523
• User-Centred Design of A Virtual Meeting Environment for Ordinary People 528
• User-Centred Design of A Virtual Meeting Environment for Ordinary People 528
• Mobile Virtual Participation in A Distributed Meeting Using an Omni-Directional Camera System 535
• Agora: Supporting Multi-Participant Telecollaboration 544
• Pointing on Hypermirror Video Mediated Communication 549
• Designing Awareness for Multipurpose Remote Branch Terminal 554
• When One Is More Than Twenty One 559
• The Ice-Breaking Valamo A Tool for Participatory Processes 564
• A Training Model for Women - New Opportunities with New Technologies and New Forms of Work Organisation 569
• Social Aspects of Universal Computerization 574
• Development of an Evaluation System for Organizational Structure in Emergency from the Viewpoint of Communication 578
• Dynamic Event Filtering Technique Using Multi- Level Path Approximation in A Shared Virtual Environment 583
• Hiqis: A Networked Virtual Environment for Visual Communication 588
• Codocs: An Electronic Document Management System Supporting Effective Collaborative Work 593
• Cooperative Tele-Operation in Virtual Environment 600
• Adapting Meta Information Retrieval to User Preferences and Document Features 605
• Collaborative Material Database System 611
• An Architecture for Recovering Business Events Bottom-Up 615
• Part 3 - Education, Training and Learning 619
• Computer Aided Design in Medical Domain: A New Viewpoint Towards Computer Aided Education 622
• Achieving Learning Outcomes in Hcl for Computing - an Experiential Testbed 627
• Ites as Teacher Substitutes: Use and Feasibility 632
• Cognitive Apprenticeship Based Learning Environment in Numeric Domains 639
• Adaptive Mobile Museum Guide for Information and Learning on Demand 642
• An Authoring Tool for Algebra- Related Domains 649
• Collaborative Learning - A Cure for Intelligent Tutoring Systems 653
• Interactive Dictionary in A Context of Learning 663
• Visualizing Knowledge Structure for Exploratory Learning in Hyperspace 669
• Group Project Support Agents for Helping Students Work Online 674
• Innovative Mathematical. Learning Environments Using Multimedia to Solve Real World Problems 678
• The Structure and Functions of Ets Grad 682
• Javascript Programme for Clinical Case Simulations 687
• A Role for School Teachers in the Development of an Its 693
• Experiences with Interfaces for Virtual Environments in the Field of Engineering 697
• Educational Use of Communication and Information Technologies in Ukraine 702
• Plato - "Electronic Cookbook" for Internet-Based Learning Networks 707
• Ict in Education in Denmark 713
• A Critical Look at Web Based Training Efforts 720
• Training Wheels: An "Old" Method for Designing Modern and Adaptable Learning Environments 727
• Vocational Training with Combined Real/Virtual Environments 730
• Design of A Computer-Mediated Environment to Capture and Evaluate Knowledge Transfer and Learning: A Case Study in A Large Higher Education Class 736
• Teaching Tasks in an Adaptive Learning Environment 742
• Moderating the Future: The Challenge of On-Line Education 745
• Asynchronous Distance Learning for Corporate Education: Experiences with Lotus Learningspace 751
• Part 4 Accessibility 755
• Multilingual Information Services as A Goal 768
• Global User-Interface Design 774
• Design for All - A Sketch of Challenges for Hci Designers 778
• The Importance of Clinical Diagnoses in the Prediction of Performance on Computer-Based Tasks for Low Vision Users 789
• Software Technology and Computer Interfaces for the Disabled: Non-Visual Www Browsing 794
• Visualisation of Nonvisual User Interfaces 798
• Symbolic Tele-Communication Using the Www 804
• Universal Accessibility: Process-Oriented Design Guidelines 807
• Non-Visual Web Browsing: Lessons Learned from the Avanti Case Study 812
• Human Gesture Analysis and Recognition for Medical and Dance Applications 818
• A Planned Behavior in Context Model of Networked Information Resource Use 823
• Effective Accessibility Engineering: Breaking Organisational Habits 828
• A Methodology for Usability Evaluation 833
• Commercial Web Sites Made Accessible for All 838
• A Grammar-Based Approach for Populating Hci Design Spaces 843
• On-Line Instruction in Assistive Technology 848
• Improved Hci Accessibility: An Account of Costs Involved 853
• Standards for Multimedia User Interfaces - Opportunities and Issues 858
• User Acceptance in Health Telematics: An Hci Perspective 863
• Policy Perspectives on "Design for All" 868
• A Design Approach for Accessibility 878
• Information Environments to Overcome Isolation, Marginalization and Stigmatization in an Overaging Information Society 883
• Visualization and Open User Groups 888
• Accessing the Information Society: A Retrospective of Research Efforts in Europe 893
• Multimodality: A Primary Requisite for Achieving an Information Society for All 898
• The Decoupled Application Interaction Model, D.A.I.M 903
• Formalization as A Path to Universal Accessibility 908
• Universal Access in the Information Society 913
• Multi-Modal Interfaces: R&d Opportunities in the 5th Framework Programme 918
• Corpus-Based User Interfaces 922
• Hci Public Service Information Systems Focused on the Needs of Disabled and Older People 927
• An Optimum Ui for Using A High Comfort and Enhanced Manoeuvrability Wheelchair for Transportation Tasks 932
• Being Natural: On the Use of Multimodal Interaction Concepts in Smart Homes 937
• Consumer Electronics User Interfaces for All. Design on the Basis of the Special Requirements of Elderly People 942
• Making It Easy for All 947
• Assisting Individuals with Disabilities Through the Use of Virtual Reality Technologies 952
• Independent Living for Elder and Handicapped People -- Results of A Research Project 957
• Compensable Injuries Due to Repetitive Motion in Computerized Office Work 961
• Redesigning Speech Recognition for Use by Individuals with Spinal Cord Injuries 966
• Hands-Off Human-Computer Interfaces for Individuals with Severe Motor Disabilities 970
• Linking Visual Capabilities of Partially Sighted Computer Users to Psychomotor Task Performance 975
• Evaluation of A World Wide Web Scanning Interface for Blind and Visually Impaired Users 980
• Padgraph *
• Pattern Representation System Using Movement Sense of Localized Sound *
• An Audio Browser for Increasing Access to World Wide Web Sites for Blind and Visually Impaired Computer Users *
• Systematic Auditory Training of Obstacle Sense for the Visually Impaired by Using Acoustical Vr System *
• Research on A Finger Braille Communicator *
• A Study on Perceptual Responses to Electrocutaneous Stimulation for Blind Access to Computers with Graphical User Interfaces *
• Multimedia Program for the Development of the Vision of Partially Sighted Children *
• The Impact of Mobility on User Interfaces for Subjects Who Are Motor Impaired: Case Study in A Wireless Lan Environment. *
• Part 5 - Virtual Environments 1023
• Cabinet: Networking of Immersive Projection Environment *
• Haptic Interface for Immersive Projection Display *
• Haptic Interface for Immersive Projection Display *
• Dexterous Modeling Device for Industrial Design *
• Virtual Elasticity *
• Cybercity Walker- Layered Morphing Method - *
• Usability and Navigation in Virtual 3d Worlds *
• The Challenge to Build Flexible User Interface Components for Non-Immersive 3d Environments *
• Exploring Brick-Based Camera Control *
• A Computer-Augmented Office Environment: Integrating Virtual and Real World Objects and Behavior *
• Physical-Virtual Instead of Physical or Virtual -- Designing Artefacts for Future Knowledge Work Environments *
• Three-Dimensional Modeling Environment "Claymore" Based on Augmented Direct Manipulation Technique *
• Uniform Interaction for Immersive and Non- Immersive 3d Object Modelling *
• A Flexible Environment for Virtual Reality Applications *
• Teaching Orientation and Mobility Skills to Blind Children Using Simulated Acoustical Environments *
• Virtual Environments for Targeting Cognitive Processes: An Overview of Projects at the University of Southern California *
• Virtual Reality in Assessment and Rehabilitation of Impaired Memory Following Brain Damage *
• An Illustrated Methodology for the Development of Virtual Learning Environments for Use by People in Special Needs Education *
• How Can People with Disabilities Navigate in Virtual Reality with an Input Device They Can Use? *
• Comparison of Multimedia and Virtual Reality for Self-Training *
• Human-Computer Interactions in Shared Virtual Environments *
• Effects on Training Using Illumination in Virtual Environments *
• Discrimination of Changes in Latency During Head Movement *
• Part 6 - Applications and Case Studies 1135
• Information Brokerage: Gaia Service Assessment *
• Mall2000 -- A Document-Based Platform for Negotiations in Electronic Commerce *
• Adding Complexity to the Electronic Market Model: Lessons Learned from an Oil Industry Case Study *
• Agent-Based Decentralized Coordination for Electronic Markets *
• Towards an Intelligent Marketspace for Virtual Enterprises *
• Electronic Commerce System Supporting Scalable and High End Marketing Facility *
• Vr-Shopland: Online Shopping in A Virtual World as A Community Event *
• Feasibility Study on the Application of A Human Collaborative Robot System to the Inspecting Patrol of Nuclear Power Plants *
• User-Interface Design of the Support System for Constructing Virtual Environment *
• Hybrid Monitoring System for High Temperature Gas Cooling Reactor *
• Intelligent Plant Human-Machine Interface Based on Intent Inferencing *
• An Experimental Study on Implementing Real-Time Estimator of Human Cognitive Process into Eye-Sensing Head Mounted Display for Realizing Adaptive Cai for Teaching Plant Diagnosis Knowledge *
• Intellectual Simulation of Operating Team Behavior in Coping with Anomalies Occurring at Commercial Nuclear Power Plants *
• Reduction of Human Errors in Plant Operation Utilizing Human Error Correction Function as an Individual and Crew *
• The Collaboration Between Operators and Procedures: A Cognitive Systems Engineering Approach to Performance Improvement *
• Learning Human-Computer Interactive Process of Learning with Intelligence Tutoring System *
• Image Clustering by Computer with Human Oriented Emergence Algorithm *
• Human-Computer Cooperative Work for Design and Production Cycle *
• Human Cognitive Model for Organizational Design Suited to Task in Agile Manufacturing *
• Extending Effective Target Width in Fitts' Law to Two-Dimensional Pointing Task *
• Ergonomics Issues in Agile Manufacturing -- from an Occupational Health Viewpoint -- *
• Virtual Vertical Integration as A Strategy for Agility *
• A Study on Organizational Aspects of Agile Manufacturing in Japan *
• Integration Approach for Agile Manufacturing Cell *
• Design and Evaluation of Air Traffic Control Support Tools *
• A Vertical Situation Display for Automated Aircraft - Design and Evaluation in Full Mission Simulation *
• The Search for Pilot's Ideal Complement: Experimental Results with the Crew Assistant Military Aircraft Cama *
• Flight Crew Factors for Ctas/Fms Integration in the Terminal Airspace *
• Visualization and Analysis of Flight Crew Procedure Performance *
• Influence of Interfaces on Human Performance in S&c of Large Technical Systems *
• An Operator Support System Based on Situation Similarity *
• Three-Dimensional Representation of Process Values *
• Identifying Core Sequences in Process Control Across Branches *
• Estimation of Plant Operator's Cognitive Modes Based on the Cognition Model *
• Human-Computer-Interactions in Call-Centers - Ergonomic Demands and Design Solutions *
• Call Centre: Technical and Organisational Challenges *
• Mental Load of Call Center Agents *
• New Design Solution for Call Centre Work Places from the Point of View of Furniture Manufacturer *
• Call Center - Interface Between Companies' Practice and the Competence Network of Safety and Health at Work in North-Rhine-Westfalia *
• Communication Beyond Reality *
• Index Author 1341
• Index Subject 1348