Organizational Structure in Emergency from the Viewpoint of Communication
Takashi Koiso and Shogo Nishida Dept. of Systems and Human Science, Graduate School of Engineering Science, Osaka University, Toyonaka, Osaka 560-8531 JAPAN E-mail: firstname.lastname@example.org
It is frequently observed in the emergent situation that important information does not reach to an appropriate person or department in the organization because of the confusion after the emergency or in some case because of lack of knowledge on contact address. This phenomenon happens especially when the size of organization becomes large, and we believe it is very important to support communications in the emergent situation for large scale systems. Several types of communication models have been studied in the field of CSCW (Computer-Supported Cooperative Work) [ Conklin88] [ Nakatani92] [ Winograd88] [ Stefik87].
In this paper, we first investigate in the important factors in emergent situations and propose a communication model in emergent situations which focuses on human related factors such as "competence", "duty", "responsibility" and "knowledge". Then a system to evaluate the organizational structure in emergency from the viewpoint of communication is proposed based on the model. Finally, a prototype system with GUI is developed and its evaluation results are shown.