human expert. Once it has been answered this question/answer dialogue has enriched the system, hence the system is potentially capable of answering the same or a similar question posed by other persons later automatically.
Many sources such as OVUM (http:Hwww.cnnfn.com/digitaljam/newsbytes/ 11898.html) describe KM as an area with much growth to be expected. Many approaches to KM, where the importance of information technology versus organizational aspects varies are e.g. described in ( Davenport and Prusak 1998). Two short introductions on KM are ( Sivan 1999) and ( Maurer 1998a).
Concentrating on the information technology aspects our view of KM as allowing the 'archiving, expanding, sharing and transfering' of knowledge within groups and how 'knowledge' in the heads of people ('human knowledge' -- HK) can be mapped into 'shadow knowledge' ('computerized knowledge' -- CK) but can thence lead to new human knowledge is expressed best by Fig. 1. The labels of the arrows represent different functions as will be explained below.
Fig. 1 shows that in a KM system humans and computers are involved. Knowledge as such resides as Human Knowledge (HK) in the heads of persons;