Human-Computer Interaction: Communication, Cooperation, and Application Design

By Hans-Jörg Bullinger; Jürgen Ziegler | Go to book overview

Effective accessibility engineering: breaking organisational habits
Verena Giller, Manfred Tscheligi CURE - Center for Usability Research & Engineering, Lenaugasse 2/8, A-1080 Wien, Email: cure@cure.at
1 Introduction
The integration of quality of use aspects is a major drawback in almost all organizations and institutions developing different kind of systems which intend to be used. A low level of maturity in using existing knowledge towards higher accessibility and improved interaction development efficiency is a fact. This is not only due to quality ignorance. One of the main reasons simply is that most developers, managers and users are not aware that extensive knowledge of that kind is available and that people are around which are able to make the life for all these groups much easier. Accessibility engineering is a discipline which has to take the lead in today and future developments.Based on a variety of industrial projects some principles are discussed which should support us in taking the lead in upcoming problem solutions. One of the major challenges is to break the organizational barriers of organizations to integrate critical thinking and alternative ways of acting. The hurdles of talking to the right people and finding out the truth about their usage preferences and profiles is only one example in current development activities.
2 What Others Say
One of the most extensive coverage of the topics can be found in ( Bloomeret al. 1998). A variety of aspects are presented concerning how to sell usability into organizations. Several myths are highlighted which act as barrier to be overcome by appropriate strategies. Based on our experience the most important are:
"Yes, our systems are user friendly"

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