"Any business writer who needs help getting to the point swiftly and emphatically should read Words at Work. Its fund of intelligent, practical, stylishly written advice is simply not available anywhere else."
C. Michael Curtis Senior Editor The Atlantic Monthly
"At Liberty Mutual, we consider what we write to be part of our brand FFZimage. The principles in Words at Work have helped us to communicate more clearly and persuasively to our customers as well as to ourselves. Frankly, it's refreshing to discover that people can actually enjoy reading what an insurance company writes! And Susan Benjamin is the Vince Lombardi of writing coaches -- tough, fair, and oh so effective."
Stephen G. Sullivan
Senior Vice President
Liberty Mutual Insurance Company
"As a communications director and attorney, I recommend the Words at Work process to anyone writing to make a point. I've seen entire teams of writers, with wide ranges of skill, transform their work using this approach.
"In today's corporate environment, you need to constantly demonstrate how you add value. This writing process frees you to focus on understanding the business messages you need to communicate. You spend less time writing, so you can exercise greater influence as a strategist."
Director, Communications Polaroid Corporation