The Crisis Manager: Facing Risk and Responsibility

By Otto Lerbinger | Go to book overview

The Crisis Manager
Facing Risk and Responsibility

Otto Lerbinger Boston University

LAWRENCE ERLBAUM ASSOCIATES, PUBLISHERS 1997 Mahwah, New Jersey

-iii-

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The Crisis Manager: Facing Risk and Responsibility
Table of contents

Table of contents

  • Title Page iii
  • Contents v
  • Preface ix
  • Acknowledgments xii
  • Notes xiii
  • Part I - Communicating In an Era of Crises 1
  • Chapter 1 - An Era of Crises 3
  • Notes 17
  • Chapter 2 - Contingency Planning: Preparing for the Worst 19
  • Notes 29
  • Chapter 3 - Communicatin During And After a Crisis 31
  • Notes 52
  • Part Ii - Managing Seven Types Of Crises 55
  • Chapter 4 - Natural Crises 57
  • Appendix: 10 Basics of Earthquake Survival -- Los Angeles Department of Water And Power 83
  • Notes 84
  • Chapter 5 - Technological Crises 90
  • Notes 109
  • Chapter 6 - Confrontation Crises 112
  • Notes 140
  • Chapter 7 - Crises of Malevolence 144
  • Appendix: Dealing with Terrorism 173
  • Notes 179
  • Chapter 8 - Crises of Skewed Management Values 186
  • Appendix: Elements of Corporate Governance 207
  • Notes 212
  • Chapter 9 - Crises of Deception 217
  • Notes 237
  • Chapter 10 - Crises of Management Misconduct 242
  • Notes 261
  • Part Iii - Improving Management Performance 265
  • Chapter - 11 Risk Management And Communication 267
  • Appendix: Public Acceptance Program for Nuclear Power 286
  • Notes 289
  • Chapter 12 - Ethics: a Moral Code For Executives 292
  • Notes 314
  • Chapter 13 - Issues Management And Stakeholder Relationships 318
  • Notes 336
  • Part Iv - Conclusions 339
  • Chapter 14 - The Crisis Manager 341
  • Notes 352
  • Author Index 355
  • Subject Index 363
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