Studies in Personnel and Industrial Psychology

By Edwin A. Fleishman | Go to book overview
1. The type of scale to be used has a marked influence on the value of merit ratings. Ratings on "objective" or descriptive scales are more reliable, less influenced by bias, and show less deviation between raters in leniency and severity than is characteristic of ratings on "subjective" or evaluational scales.
2. Special training given to supervisors in the principles and techniques of rating raises the reliability of, and reduces the influence of bias on, the merit ratings that they give their subordinates.
3. The higher the level of mental maturity of the rater, the more reliable, less lenient, and less biased will be the ratings he gives his subordinates.
4. Certain components of the interest inventory provide measures that related to a reduction of leniency and of the influence of bias in rating.
5. Within the scope of this specific study, the data revealed that the scores on merit-rating scales measure primarily the personal-social relationships between supervisor and subordinate rather than the output of the subordinate in question.

From this study, two points at least can be concluded. First, the study represents a good illustration of an accepted "fact" in industrial relations that work will be performed more efficiently if people with the suitable characteristics are selected to do the job, if they are given the proper tools with which to work, and if they are trained to use these tools. Second, that further assertions regarding the use and value of merit- rating scales should be based upon tested and demonstrable fact and not upon speculation and assumption.


14. Using Critical Incidents to Measure Job Proficiency Factors*

Wayne K. Kirchner and Marvin D. Dunnette

WHILE NEARLY EVERY newspaper, magazine, or professional journal is bemoaning the current shortage of engineers and offering sage advice as to what should be done about it, there is another manpower problem, less publicized but nonetheless crucial--the shortage of salesmen. Large and small companies alike are "beating the bushes" hoping to flush reasonably competent males to handle their selling jobs. It has been estimated that over 400,000 new salesmen are needed in 1957 alone. As matters stand now, the basic question in hiring a salesman is not can he sell but will he try.

____________________
*
From "Identifying the Critical Factors in Successful Salesmanship," Personnel, Vol. 34, 1957, pp. 54-59.

-134-

Notes for this page

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items
Notes
Cite this page

Cited page

Style
Citations are available only to our active members.
Buy instant access to cite pages or passages in MLA 8, MLA 7, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

(Einhorn 25)

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Note: primary sources have slightly different requirements for citation. Please see these guidelines for more information.

Cited page

Bookmark this page
Studies in Personnel and Industrial Psychology
Table of contents

Table of contents

Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this book

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Help
Full screen
Items saved from this book
  • Bookmarks
  • Highlights & Notes
  • Citations
/ 638

matching results for page

    Questia reader help

    How to highlight and cite specific passages

    1. Click or tap the first word you want to select.
    2. Click or tap the last word you want to select, and you’ll see everything in between get selected.
    3. You’ll then get a menu of options like creating a highlight or a citation from that passage of text.

    OK, got it!

    Cited passage

    Style
    Citations are available only to our active members.
    Buy instant access to cite pages or passages in MLA 8, MLA 7, APA and Chicago citation styles.

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

    1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

    Cited passage

    Thanks for trying Questia!

    Please continue trying out our research tools, but please note, full functionality is available only to our active members.

    Your work will be lost once you leave this Web page.

    Buy instant access to save your work.

    Already a member? Log in now.

    Search by... Author
    Show... All Results Primary Sources Peer-reviewed

    Oops!

    An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.