Studies in Personnel and Industrial Psychology

By Edwin A. Fleishman | Go to book overview

down a policy of fairness and openness and stuck to it. The results continue to be highly satisfactory.


30. An Index of Job Satisfaction*

Arthur H. Brayfield and Harold F. Rothe

INCREASINGLY, BUSINESS and industrial concerns are studying the job satisfaction and morale of their employees. It has been recognized that the effectiveness of selection, training, and supervisory programs should be gauged in part by their effect on employees' satisfaction with their work and that specific personnel techniques and procedures should be validated against a job satisfaction criterion. Unfortunately, adequate indices of job satisfaction are difficult to obtain. This report describes the construction and validation of a quantitative index of job satisfaction which has been used as a criterion measure in subsequent personnel studies to be reported elsewhere.


CONSTRUCTION

A careful survey of the literature reveals that attempts to identify and estimate job satisfaction have preceded precise definition. Employee satisfaction and morale are often equated but seldom defined.1 Hull and Kolstad aptly summarize the state of affairs: "Although the term 'employee morale' is widely used, it remains a more or less undefined concept whose meaning, usually, is simply taken for granted. Such definitions as have been offered are of little help to the psychologist in the construction of items designed to measure morale. Thus it was (is) necessary to proceed on the basis of subjective judgment."2

As a working approach for this study it was assumed that job satisfaction could be inferred from the individual's attitude toward his work. This approach dictated the methodology--attitude scaling.

An attitude scale elicits an expression of feeling toward an object. It may be used directly with an individual to obtain such an expression. It permits quantification of the expression of feeling. These characteristics suggest the utility of attitude scaling methodology in developing an index of job satisfaction.

____________________
*
From Journal of Applied Psychology, Vol. 35, No. 5, 1951, pp. 307-11.
1
A. Kornhauser, "Psychological Studies of Employee Morale," Journal of Consulting Psychology, Vol. 4, 1944, pp. 127-43.
2
R. L. Hull and A. Kolstad, "Morale on the Job," in G. Watson (ed.), Civilian Morale ( New York: Reynal and Hitchcock, 1942), p. 350.

-295-

Notes for this page

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items
Notes
Cite this page

Cited page

Style
Citations are available only to our active members.
Buy instant access to cite pages or passages in MLA 8, MLA 7, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

(Einhorn 25)

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Note: primary sources have slightly different requirements for citation. Please see these guidelines for more information.

Cited page

Bookmark this page
Studies in Personnel and Industrial Psychology
Table of contents

Table of contents

Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this book

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Help
Full screen
Items saved from this book
  • Bookmarks
  • Highlights & Notes
  • Citations
/ 638

matching results for page

    Questia reader help

    How to highlight and cite specific passages

    1. Click or tap the first word you want to select.
    2. Click or tap the last word you want to select, and you’ll see everything in between get selected.
    3. You’ll then get a menu of options like creating a highlight or a citation from that passage of text.

    OK, got it!

    Cited passage

    Style
    Citations are available only to our active members.
    Buy instant access to cite pages or passages in MLA 8, MLA 7, APA and Chicago citation styles.

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

    1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

    Cited passage

    Thanks for trying Questia!

    Please continue trying out our research tools, but please note, full functionality is available only to our active members.

    Your work will be lost once you leave this Web page.

    Buy instant access to save your work.

    Already a member? Log in now.

    Search by... Author
    Show... All Results Primary Sources Peer-reviewed

    Oops!

    An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.