Global Perspectives on the Ecology of Human-Machine Systems - Vol. 1

By John Flach; Peter Hancock et al. | Go to book overview

provided). Users are encouraged to explore the environment to find new pathways for realizing the goal.

This approach is crucial in an information-rich, rapidly changing industrial environment. Put simply, traditionally managed organizations with top-heavy staffs of technical experts cannot respond quickly enough to immediate, current pressures. Therefore, information processing and decision-making responsibilities should be widely distributed at all levels of the organization ( Zuboff, 1988). This requires a TQM approach. For TQM to work, however, tools for effective decision making, such as the means-end hierarchy, must be widely available.

In the particular case of ergonomic decision making used in this chapter, the end result is a combination of flexible equipment and work procedures which will only be effective if the operator is properly informed and motivated. There are many degrees of freedom in the proposed operator workstation. Their effective coordination requires active participation by the operator. Such participation is highly unlikely to be achieved in a traditional management framework.


10.3 References

American National Standards Institute. ( 1988). American National Standard for Human Factors Engineering of Visual Display Terminal Workstations (ANSI/HFS 100- 1988). Santa Monica, CA: Human Factors Society.

Bernstein N. ( 1967). The coordination and regulation of movements. Oxford, England: Pergamon Press.

Cyert R. M., & Mowery D. C. ( 1989). "Technology, employment and U.S. competitiveness". Scientific American, 260, 54-62.

Dainoff M. J. ( 1990). "Reducing health complaints in the computerized workplace: the role of ergonomic education". Journal of Interior Design Education, 16, 31-38.

Dainoff M. J., & Dainoff M. H. ( 1986). People and productivity; A manager's guide to ergonomics in the electronic office. Toronto: Carswell.

Deming W. E. ( 1986). Out of the crisis. Cambridge, MA: Massachusetts Institute of Technology.

Feuerstein M. ( 1991). "A multidisciplinary approach to the prevention, evaluation, and management of work disability". Journal of Occupational Rehabilitation, 1, 5-12

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