provided). Users are encouraged to explore the environment to find new pathways for realizing the goal.
This approach is crucial in an information-rich, rapidly changing industrial environment. Put simply, traditionally managed organizations with top-heavy staffs of technical experts cannot respond quickly enough to immediate, current pressures. Therefore, information processing and decision-making responsibilities should be widely distributed at all levels of the organization ( Zuboff, 1988). This requires a TQM approach. For TQM to work, however, tools for effective decision making, such as the means-end hierarchy, must be widely available.
In the particular case of ergonomic decision making used in this chapter, the end result is a combination of flexible equipment and work procedures which will only be effective if the operator is properly informed and motivated. There are many degrees of freedom in the proposed operator workstation. Their effective coordination requires active participation by the operator. Such participation is highly unlikely to be achieved in a traditional management framework.
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