Human-Computer Interaction: Ergonomics and User Interfaces - Vol. 1

By Hans-Jörg Bullinger; Jürgen Ziegler | Go to book overview

Age and Implementation of new Information
Technology in Banking Tasks

Huuhtanen P., Ristimäki T., Leino T.
Finnish Institute of Occupational Health, Topeliuksenkatu. 41 a A
FIN-00250 Helsinki, Finland
Email: pekka.huuhtanen@occuphealth.fi


1
Introduction and Objectives

The financial service sector has undergone continuous changes in information technology. Electronic transactions and increased self-service for the customers, e.g. via internet, has altered the work organisation and division of tasks. Simultaneously, the labour force has been reduced dramatically in bank organisations in Finland. The aim of this study is to analyse the relationship between age and the evaluation of changes during an implementation process of new data systems.

A multilevel process model of change was adopted; it combines technological, organizational and psychological change processes ( Huuhtanen 1997). It is hypothesized that the evaluations of change vary according to the phase of change and by the previous experiences of changes at work. In addition, employees in different age groups have different educational background and work experience. It is assumed that these factors often explain evaluations of technological changes more than does the chronological age as such.


2
Material and Method

The results of this paper are based on the first phase of a longitudinal study on technological changes in financial firms in 1997-99 in Finland. The study group consisted of customer service employees in two Call Centers of a nationwide bank in Finland in 1998. The first center was started in 1992, the other in 1998. The mean age of the subjects (n=98) was 43 years (sd 7 years). The response rate was 82%.

-3-

Notes for this page

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items

Items saved from this book

This book has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this book

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this page

Cited page

Style
Citations are available only to our active members.
Buy instant access to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited page

Bookmark this page
Human-Computer Interaction: Ergonomics and User Interfaces - Vol. 1
Table of contents

Table of contents

Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this book

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Help
Full screen
/ 1356

matching results for page

    Questia reader help

    How to highlight and cite specific passages

    1. Click or tap the first word you want to select.
    2. Click or tap the last word you want to select, and you’ll see everything in between get selected.
    3. You’ll then get a menu of options like creating a highlight or a citation from that passage of text.

    OK, got it!

    Cited passage

    Style
    Citations are available only to our active members.
    Buy instant access to cite pages or passages in MLA, APA and Chicago citation styles.

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

    "Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

    1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

    Cited passage

    Thanks for trying Questia!

    Please continue trying out our research tools, but please note, full functionality is available only to our active members.

    Your work will be lost once you leave this Web page.

    Buy instant access to save your work.

    Already a member? Log in now.

    Oops!

    An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.