support and training given by the supervisors and data experts during the change, the oldest employee group was in general more satisfied than the youngest group. However, age did not correlate with job satisfaction or with experienced stress.
A follow-up survey with interviews will be conducted in 1999-2000. Based on it, more elaborate hypotheses regarding the relationship between age and new tools will be tested. Preliminary findings suggest that the risk of information overflow is high especially among older banking employees. More emphasis should be laid on the ergonomics of user interfaces and on the work organisation, e.g. flexibility of working hours.
Previous studies have revealed that time is an important factor when individual responses to stress factors and changes at work are evaluated. Important questions to be analyzed are, e.g., how permanent are the differences between the age groups regarding the usability evaluations, and do these evaluations change along with the increased competence in new tasks and software application. In addition, only a longitudinal study design offers possibilities to analyze how employees in different age categories cope with continuous changes under the increased productivity demands.
Huuhtanen, P.: "Towards a multi-level model in longitudinal studies on computerization in offices". Int J Human-Comp Interaction 1997; 9 ( 4), 383-405.
McNeive, A. and Ryan, G.( 1997): "Joint AIB/IBOA case study on the introduction of phase 1 of the new branch banking system (NBB)", Final Report, University College, Dublin.