Business Processes and Organization
Institute for Human Factors and Technology Management (IAT),
University of Stuttgart, Germany
Continuously changing business processes require adaptive and adaptable IT (information technological) tools which offer information to support the respective actions. The concepts of adaptation presented in this article are deduced from organizational as well as from human centered demands, e.g. creativity.
From the human factors' point of view, precise actions should be supported by an information supply supporting the various tasks ( Hacker 1994). This kind of information supply has to support creative as well as non-creative tasks of the users. But how have information technological methods to be designed for the advanced use of an interdisciplinary information space, promising a shared mental model which is needed for successful teamwork? How can we reach a task-oriented instead of technology-centered information presentation and ordinance? How can we establish an environment which is easy to comprehend and integrates all needed or available information, especially if information is structured heterogeneously, like in product development? How can an information supply achieve the support of creative as well as non-creative tasks?
The exclusive use of technology does not suffice for the better support of business processes. In the product development process, e.g. , creative thinking includes the identification of problems and the specification of targets in open, complex, and dynamic contexts ( Hacker, Sachse and Schroda 1998). Creative